Lily's Pizza and Subs — Restaurant in Kinston

My "large" hamburger sub was around $10 something ($12 by the time it's posted to my account) but when I open my sub, there was hardly no meat up there. A relative of mines told me that previous week, that there was hardly no meat on hers but I saw for myself when I got a sub. Why Ms.Cathy why??? The large sub looks like a small one and it seems like each year the price gets higher. I understand that it's business, but I can at least have some meat up there. If I am paying the high price, I want my sub to be full and balanced. Good place but please don't budget cut on too much stuff. The lays chips was replaced with toms chips, the steak dip used to sweet but now it's a bit saltier due to budgeting. Nothing wrong with cutting back on cost but again don't cut back on everything including the meat 😦

Update: 10/1/20 went back to see if there were any changes. My fries wasn't cooked and the bread of my sub was burnt at the ends. Not sure why they over toast it and still wrapped it up to serve that someone, but the food quality has went down long time ago. They don't answer that phone too nicely anymore either. The extra sauce I requested hardly had nothing in it and it mostly taste like vinegar. They need better help in that kitchen because they ain't fixing those subs right and doesn't look like they want to. The food and service is not what it use it to be there. Those women who are currently in there don't know how to cook & make people uncomfortable going in there by always staring too hard like they have a problem especially if you look good 💯 The energy and vibe is all off. Be prayed up when you go into these places. This not the same fun lilys like...

Great food but the prices are too high. The steak sub is not as good as it use to be. I was told that the new steak sub sauce now has a generic brand of sugar to save cost so now it taste more bland. The subs are also smaller for a higher price. There is a lady who works there who have mood swings and sometimes has an attitude. This particular employee has even shared to customers that "she didn't feel like coming in or felt like working there". Her behavior has been unprofessional so many times. Many people have reported this to Ms Cathy who is the owner of Lilys, but I guess she will continue to keep her around.

Most of the staff are kind, but be careful if you are regular customer. They are extremely nosey and sneaky wanting to know where you work at and where your family work at, where you live and etc behind closed doors; although they won't ask you in person. There's a small bit of gossip that takes place in the kitchen despite the smiles you may see at the front counter

When the new employees work there, sometimes they are belittled as if they don't know nothing at all when they are starting. Making and prepping the food takes time. One of the guy employees who trains the new employees comes off as condescending but he jokes it off.This slightly comes off as a hostile work environment behind closed doors.

*Update: That lady and that man no longer works there. The service has gotten better as well 😊

This place still has the potential to be better. It was good back in the day but it's always room for more improvement. Still a great place to eat...

DON'T EAT HERE! They done burnt my Mama's sausage sub as of 7/31/21 and gave her a small instead of a large. The lady answered the call in order with an attitude. Also when called about the burnt sub, they just kept letting the phone ring and they eventually picked up, but just to put me on hold. I heard some background chatter and they were not taking orders. I see why people come in there and start cussing as I have seen a few times. They are playing around with people, time and they money. Four subs and fries came up to $43.00 and something. If some of the "employees" don't want to work, quit. Like many of Kinston workers, these sub standard employees take it out on the customer. Some of them have no professionalism, home training decorum or COMMON SENSE to be working in a restaurant. Ms. Cathy, stop hiring just anybody off the streets! It is hurting your business no matter much your raising the prices. Ask your family to come back. The food and service was better. The atmosphere was better. An health inspector ought to come and inspect the place. But no worries, whoever was on that phone and call themselves putting people on hold and not getting up with anyone, will reap something much more greater than the hard time they tried to put us...