Domino's Pizza — Restaurant in Kirkwood

On May 17th I had the worst delivery experience of my life. 45 minutes after the order was placed, and 10 minutes after the end of the estimated delivery window, I called this store to find out what was going on. We were getting pizzas for my nephews birthday party, and only had 2 hours with the room we rented. The store never answered, the phone rang for a solid 3 minutes before I gave up. A friend walked to the location to speak to someone about the missing order, she waited a long time before anyone showed up at the counter. At first the order couldn't be found, then a minute later she said it still need to be started but she found it, then a minute later she said the delivery driver was out with it already. Fine, confusing but at least it was on the way. A few minutes later the driver called me and complained she was having trouble finding the address and asked if I could come outside. She was stopped in the middle of traffic holding people up and thought it was more important to harass me over a suite number that she didn't understand how to read rather than to give me my food and clear the road. Abysmal. And now I have spoken to the local management or owner and all they can offer is more food from the same location. All I wanted was some refund for not only a terrible service but for an order that took 3x longer to complete than the original estimate in a situation where I had only a certain amount of time to do food. And two of the pizzas weren't even cut...So I don't care about the refund anymore, but know what you're getting into with this location and...

Never in my life have I dealt with such unprofessional people. I ordered 2 medium pizzas for delivery and they finally came and they were so undercooked the dough was almost raw and it was all stuck to the box! I couldn’t even pick the slices up. I called to hopefully have them remake them and deliver them and a man picked up who said he was a delivery driver so he doesn’t know what to do and he said the “manager” Jasmine did not want to speak on the phone. I was so confused bc of how unprofessional this was. The “manager” told the guy to tell me that she is not making the pizzas again and that she doesn’t care! Her exact words. It’s almost comical because I’ve never dealt with someone like this. The guy on the phone felt so bad and couldn’t do anything about it bc the manger could care less…no refund or anything. WORST establishment I’ve...

We frequently get pizza at this location. They have car side delivery where you hit “here” and if they don’t come within 2 minutes you get a free pizza. I noticed the past two times they would hit the timer to stop but didn’t come for 5ish minutes. I let it slide because I know they are so busy. Last night I hit I’m here and they hit the button to stop the timer. I waited 10 minutes before finally calling the store. The girl answered and said, we forgot about you we’ll bring it out in a bit. It was another 5 minutes before the pizza came. Our pizzas were cold and they just “forgot”. The policy for 2 mins or less should not be abused. It’s not about the feee pizza but about integrity of the company and it’s employees. We’ll be going to a different location hoping for a...