Subway — Restaurant in Klamath Falls

I think they said her name was Kayla, girl working at 3:45 on Friday 29th. She didn't have a name tag on. First of all, when I walked in she kept cleaning the lobby and had me wait until she was done. When it was time to pay I ran my corporate company Master Card. The machine was attempting to run it as debit. She did not know how to solve the problem and did not even attempt to try. She just stared at me with a straight face and rudely said "we don't take that kind of card...." A MasterCard I ask? "No your card." She just stared at me not giving any direction or resolution. I had to tell her, ok well I don't work here so I don't know how to make your machine run it as credit... still she just stared at me eventually I asked to speak to someone who can help she stomped away clearly making a scene. She asked for Zach. He was able to help me, imagine that, they do take "my card" I told him how poorly she communicated when he said he was the night manager he just said ok thanks bye. When did customer service go away? I hope someone teaches Kayla how to take payments and how to talk to people because she was incredibly rude and incompetent. I almost wish I would have just sat there staring back at her to see how long she would have stood there...

Seems to be a common occurrence here. Stood next in line even after everyone else in front of us had gotten their order and left. Stood there for over five minutes while three of the four people working there proceeded to ignore us (other customers behind me too,) and all started working on other orders that were for what I presume was door dash.

I understand if those orders were before us and needed to get to them. However, none of them even acknowledged us or said anything. All three stood there making food and didn't even look at us. Honestly the atmosphere there is depressing. No customer service. Not even a welcome into the store or just to let us know that once they were caught up they'll get to us. Just a very bad situation that a simple acknowledgement from them would've been the fix to it all. Just says they've gotten bad training all around. I went to a different place to eat since it seems that they don't want people to visit the store. Door Dash is what they seem prefer...

Today, not the food. As always, not the food. After 10 minutes, patiently waiting as "next in line" with a number of customers behind me, I was astounded that the phone orders were taking precendence over the in-person customer, folks who chose to visit the Subway.

The counter staff were busy, and too busy to acknowledge everyone standing, waiting patiently. One couple brought in their own drinks. Good, because they weren't going to get any other service in a timely fashion.

I don't want to be passive aggressive, name call from behind a keyboard or be "that person" casting devious stares. I walked out. Still no acknowledgement from the Subway staff, no apologies, no "thanks for coming in", just a bunch of...