Legacy Furniture Inc — Local services in Klamath Falls

Purchased bed mattresses first and was decent experience. Returned to purchase a dining room table. Table was delivered and set up, The table and chairs all wobbled pretty bad and the table top had a severe scratch in it. They swapped out the table and chairs for another selection. The new set was delivered and set up. It was nice that it did not wobble. I flipped the chairs over to install felt pads on the bottom and screws started falling out and several chairs were missing the screws.. Others were not tight and the screws would just turn. One chair was damaged and was not delivered on initial delivery. No one called to inform me. I found out from the delivery guys. They were to replace one chair and fix the others. When I called back because no one would follow up with me I was informed they had four chairs and would schedule delivery. When the delivery truck arrived it had six chairs which was fine. With the delivery truck here I started checking the chairs again and found screws that were not tight, and screws missing. In addition three chairs had sections that were cracked and one chair was badly scratched. I would have thought with the issues that occurred on the first delivery that some one would have checked before delivering. Apparently I was wrong. When I called back to inform them they apologized and offered me some sheets for my bed. I will not return to the store for anything ever again. It was completely unacceptable for this to happen multiple times! I would not recommend this...

I highly recommend coming here for your furniture needs! Matt helped us, and he was AMAZING! We are First time home buyers (& first time new furniture buyers and not just hand-me-downs), and we were still in the closing process, so he let us pick out everything and wait until our house was closed on before doing any paper work that could interfere with the loan. I thought that was really cool!! We were able to still benefit from their 4th of July sales even though we had to wait to finalize it all. Everyone was very friendly, very understanding. Matt helped us get the furniture we wanted for an AMAZING deal, and made our first big furniture purchase very easy, not stressful, and not break the bank! Wholesome, great place with beautiful choices, amazing deals, and wonderful people! They also sent a little card after the fact thanking you for your business which adds a personalized touch that was just an added bonus!! Thank you, Matt and the...

We needed a couch and chair that was a value. Nothing special, just something to get us by until we remodel our home. The extremely friendly and knowledgeable sales staff showed us our options, including what they had on sale for 50% off in the back. While they said that they were floor models with blemishes, we still can't find them on what we purchased. I absolutely love that we got out of the store with what we needed; under budget! They delivered the same day too (these two deserve acknowledgement for their fast curious effort)! Once we remodel, we will definitely be back to outfit our house. They have an outstanding selection of artwork and pictures too. One by "Bacci (sp?) stood out. One suggestion... If you buy new furniture, and have cats, get scratching post(s)! I wish they sold quality ones not the junk we ended up getting elsewhere. I definitely recommend this store for quality, selection and...