Starbucks — Restaurant in Knoxville

I frequent this Starbucks most mornings, which I won't be doing any more. They consistently make my very simple drink wrong or don't fill it up all the way. The customer service is sub par and I feel uncomfortable to ask for remake on my drink. I asked for a plain bagel today, sliced and toasted. Big surprise, the bagel comes back un-sliced and un-toasted. I received a warm bagel... This is the second time this has happened, very frustrating. One or two of the girls are friendly but the majority of them have impressively low customer service skills. I definitely will be frequenting the Student Union Starbucks, they were kind, friendly and even fixed my drink for me. Hodges Library Starbucks needs to get it together,...

It’s nice being able to get something warm to drink while in the library. Located in UT this is definitely a busy place. It is probably one of the busiest places I’ve been to at UT. I’d hope that the opening of other locations would help alleviate some of the wait but it seems to stay busy just because of the location. May be good for your study time but if you’re trying to get a drink before class on the hill you can probably count on being late to class. The staff here is usually spot on with your order and if it’s not right they will fix it, you just have to be willing to wait for the opportunity to talk to...

Well they got my drink wrong then just kept it for themselves & drank it in front of me then made me a new one. Usually, on the side of courtesy *cough *cough, baristas offer you the incorrect drink for free and still make you the new one to show that they are sorry. Also, they said that they didn't do free refills which is one of the perks for gold members. I don't think this varies by location since it's a Starbucks perk/benefit. The location is great & service is usually fast or adequate....