Starbucks — Restaurant in Knoxville

Hello. I’m here not for the first time. And today I decided to try Strawberry matcha. Easy. As usually I have paid for the drink and machine had asked how much tips will I pay. I chose “no tips”. The first question: tips for what? Which service has been provided? Pressing coffee machine button? Does someone bring me coffee to the table? At least Second one: how can I pay tips for service which is not done yet? Tips means thanks for a good and high quality service!

I have paid for my drink around 4:44 pm, employee Larissa had started making my drink. She has made it and put not to the counter where people take their drinks in alphabetical order but she put it behind coffee makers. Behind me was another lady and Larissa made her coffee and gave her informing that her coffee is ready. I was still waiting my drink.

I had to come to the counter and ask “my drink is ready, right? It’s ready long time ago, right?” Larissa nodded.

What is the problem to give the drink immediately if you have prepared it? Why should I pay tips for this attitude? I’m more than disappointed with such a low service!

Employees should be paid proper salary but not requesting tips from everyone and showing an attitude if you don’t give the tips!

Next time I will come and will record from the beginning how long does all process take and how services is provided in case if you don’t give tips! Be customer oriented but not...

I came here through the drive thru the other day and I wasn't going to make a review at first but after thinking on it for a while I finally decided to. I went through the drive thru and it was around 8:30 pm maybe. There was maybe only one or 2 other cars but it took a second for them to get to me. I would understand if someone just said it would be a moment but no. Nothing. Then, when I was greeted it was by a totally monotone voice and the worker sounded like they would rather be anywhere else right now. Totally unwelcoming. I tried my best to just stay friendly and upbeat but her voice ruined the whole vibe. My girlfriend was about to say something to the worker but I told her to just keep calm. When we get to the window, the worker opens the window and in that same tone just says my payment. Normally, the workers make some type of small talk but she didn't even try. Then, she closed the window in my face (which they're meant to keep it open??) and goes off somewhere. When she comes back and hands me my drink, I read that her name is Liliana. It upsets me to make this review as I don't like to be harmful to businesses but because of this one worker.. LILIANA. My time was ruined. The drink was good- she definitely didn't make it but I just wanted to share...

Just went through the drive-thru (at a time that wasn't busy) and ordered a lavender cream frappuccino. Yep, it's definitely lavender flavored!

Anyway, I hate using drive-thrus because of my disabilities. It's usually stressful to make myself understood over the speaker, and I usually have to unbuckle and stretch to reach the window. Then, I have to scramble to buckle my seat belt before the driver behind me gets impatient. It's just usually a pain to deal with even if it's easier than going into a restaurant.

I was very pleased with my drive-thru experience today. The worker at the drive-thru was very respectful and helpful. He was patient enough to slow down and listen to my order with no issues. He also put the card reader and my drink within my reach so I didn't have to unbuckle and struggle. Good job.

The one suggestion I have for the chain is making sure they have better alternatives than paper or compostable straws for disabled people to use with hot drinks. The compostable straws work fine for my cold drinks (MUCH BETTER than the paper straws), but I know from past experiences that compostable straws have can iffy performance...