Super Chix - Chicken & Custard — Restaurant in Knoxville

It’s unfortunate this place has gone down hill and it hasn’t been around long. Your manager on duty (Luis I believe. Or is it Carlos? He gave us two different names) is too busy flirting with the female cashiers and being a little too handsy with them, thus he is unable to pay attention to his other workers. If he weren’t so interested in the young female cashiers, he would know the lady with the star neck tattoo didn’t bag the chicken that went with our kids meals. She looks inside the bags and shrugged her shoulders. She only gave us fries for the kids meals. Instead, he argued with us and called us liars and said he bagged them. Hate it for him because he did not. I watched the lady bag the kids meals and the rest of the order, and for someone being so busy up front the entire time our order was bagged, he must be a magician or have magical powers to show up in two different spots at once.

It’s ridiculous we had to split the two chicken sandwiches four ways just so the family could eat.

That’s not all, though. Not only did he call us liars, give us two different names, and act like he forgot his listening skills that day so he didn’t have to hear what the actual issue was, but when you say you’re going to go ahead and replace the order, you don’t then go, “What was wrong with the chicken? What was wrong? Huh? Why should I replace this if nothing is wrong?” it is extremely unprofessional and embarrassing. Why would you harass me, your customer, when it was your worker’s mistake that you failed to put the entirety of an order in the bags? Then argue with me? Say we are just looking for free food? Say you will replace it but say it is not your issue because nothing was wrong with the chicken parm and the other part of the order? No one said anything about the chicken parm. We just wanted the actual chicken tenders that went with the kids meals we ordered, not be robbed and then harassed because the manager cannot be bothered to actually manage the restaurant, but instead finds himself too busy flirting and being too handsy with his female cashiers who may or may not be in high schools still. Not to mention when you ask for the person who the regional manager is after one of the cashiers decided to “play manager” gives you a name and said SHE will help you (fyi, Shannon is a guy), and the manager on duty Luis/Carlos asks “You didn’t give them so and so’s name, did you?”

But I digress.

It is truly unfortunate. You call the person they give you but they said he would just talk to the manager on duty Luis/Carlos. Even he did not want to deal with it. But hey, I guess if you think it is worth losing a customer, might as well be unprofessional and sweep the issue under the rug.

I won’t be going back and I will NOT be recommending this place to...

My family LOVES Super Chix! We had never been and tried it out on a whim…and I cannot count on both my hands anymore the times we’ve gone since they opened.

Their food is delicious (and I’ll get to that) but first and foremost I want to give the biggest shout out to their staff. They are kind, friendly, and go above and beyond for customers. Every time we’ve been in there, the cashiers are patient with us and not rushing anyone at all. The other workers running food and restocking things are also joking around with each other and happy. They stop and chat with you if you’re getting sauces or a drink at the station. They’re so helpful AND HAPPY…and that speaks volumes about the environment they work in.

We’ve tried several sandwiches and the tenders, all are incredible. Every time the good is piping hot and fresh. The buffalo ranch and chicken Parmesan sandwiches are my favorites. The toppings are fresh and delicious as well. Their fries SMASH every time. They have several flavors you can choose from and they’re all amazing. We prefer the Cajun but have gotten the rosemary and sweet options as well. All great…nothing has been less than delicious.

The kids LOVE their kids meals. They come with an option of mandarin oranges. And I think my kids love Super Chix because they get a custard with every meal (haha). I’ve stolen some bites and I have to say the Dutch chocolate custard and cookies and cream custard were out of this world.

So, I could go on but I’ll stop there. If you’re in the area, you should really stop in and check it out. I am so glad to live so close but I hope they explore delivery options...

TLDR: Great food but still a long wait and way too expensive to be a restaurant to regularly go to.

First off I'd like to say that the staff seemed great and pretty quick all things considered, but the "new" certainly hasn't wore off yet so expect a long wait. The food is about as standard as a chicken restaurant gets and I'm pretty sure that's the whole point. I'm surprised they don't even have a "signature sandwich" to go with their signature sauce like all the other chicken places are doing. The chicken itself tastes great but your cheapest option is in the ballpark of any other restaurant's most expensive meal cost wise, and mind you they don't have meals. You're spending a minimum of $7 for the entree alone, $4 for the fries, and roughly $2.50 for the drink. Their cheapest entree is two chicken tenders that are relatively small for $5. That being said, the fries are well worth it. You know how Five Guys loves to dump a whole cup of fries into your bag? Well these guys saw that and said "screw it, well give you a whole bowl of fries." I can't personally vouch for the custard however as I haven't had it, so all I have to say about it is they have a flavor of the week and I have no idea how far it ranges so if you don't see a flavor you like, maybe there'll be one next week. If not for the price being so inflated with no meal combos, this would be a perfect 5 star that beats out anything Knoxville...