Knoxville Wholesale Furniture — Local services in Knoxville

I wish I had read some of the reviews about the delivery process that others left here before I went through Knoxville Wholesale Furniture.

We ordered a bedroom set on 2/4. We ordered a bed frame, 2 night stands, a wide dresser, and a taller dresser. We were told the day we ordered that the 2 nightstands and the wide dresser were definitely available to be delivered 2/16 and that the bed might be able to be delivered that date as well. The bed is also what they keep in stock, so they told us that if it didn't come that date it should be soon after because this is something they regularly stock. The wide dresser wasn't standard to what they keep in stock so we knew that it would be "special ordered" and take several weeks to come in.

2/15 rolls around and we haven't heard back about if we would get a bed frame or not. I wanted to know so we knew if we should take our existing bed frame apart so there was room to put the new one in our bedroom. I called the store and spoke to a manager (Joey) who was able to call the warehouse and told me that there was not a bed frame in stock but they have one scheduled to be delivered 2/19 so they could deliver all the regular order items (bed frame, 2 nightstands, and wide dresser) on 2/20. He said he would call me back if there was a problem but that I was scheduled for 2/20 delivery and no news was good news.

As you can see from the date of this review, it's 2/20. This morning we got up and disassembled our bed frame and someone came to pick up our old dresser and nightstands in anticipation of our delivery. At 2:30pm I hadn't heard anything about what time our delivery would be so I called the store. What I heard is that we're not actually scheduled for delivery today. I spoke to our original salesperson and the "manager of managers" (I think his name was Bob) who said they could deliver 2 nightstands for sure on Friday 2/23 (although we're not available to receive it) but now they're not sure if they have the dresser and the bed will take 4-6 weeks before they'll have one to deliver. No one can explain to me what happened to the bed frame that was supposed to arrive today that could come to my house or what happened to the dresser that they claimed was also coming today.

So here's my recommendation: They have a great floor area. Go look at all the many items they keep in store. If you find a piece you like there, look up that manufacturer and they're happy to provide you with a list of dealers in your area - Knoxville Wholesale Furniture is very likely not the only one selling those pieces. Find those pieces for sale at another company that is not apparently using carrier pigeons and an abacus to schedule and calculate the delivery of your pieces.

For the amount of money we spent there I am shocked that there is no concern, regret, or remorse from the managers about the fact that we have 0 dressers now (by no fault of our own) and will now be sleeping on the floor for weeks as a result.

Edit: They've now rescheduled our delivery to 2/27 and can promise us 1 single nightstand and the rest "won't know what they'll have until they go to pull it on 2/27". I don't understand how we got from most of what we bought being in the warehouse ready for us to one single item...

I purchased a day bed and mattress for my child at the Old Callahan Rd. location. The box containing the bed was "repackaged," it had previously been opened but later resealed. I rented a U-Haul van to bring the bed home. During assembly I realized the slats which the mattress would lay upon were not in the box.

I contacted the salesman who I worked with and was told that since it was a Saturday, the warehouse was closing at 4 p.m. He said I would be able to pick up the items as soon as the warehouse opened at noon on Monday.

I drove back to the warehouse on Monday to pick up the correct parts. The salesperson wrote a note on a copy of the sales sheet instructing the warehouse to give me the correct part. After some confusion between the warehouse manager and the floor workers, I was given a set of slats. The wrong slats.

After returning home, a 40 minute drive through a construction zone, I continued to assemble the bed. In addition to the slats not having the proper pre-drilled holes to attach to the frame, they were too short; they can't be used at all.

I contacted the store again to explain the situation. I was told if I drove back (second trip back to correct their mistake) I would be given the correct parts. The alternative was that I could wait until Friday, when they would have a delivery truck in the area.

At this point I requested that the truck pick up the bed for return to the store and to have my purchase refunded. I was told that this was not possible, that I would have to pay for the truck to return my purchase. I was also offered store credit, opposed to a refund, in addition to paying to return the bed myself.

I then called the manager of a different location; I was told, by him, that he oversees the three locations in the Knoxville area. He again suggested that I drive to pick up the parts. He stated, "It's not close, but it's not that far of a drive." I have already driven once to correct their mistake that day. Next, in an attempt to preserve the sale, he said, "You'll still have the same problem for your child, you won't have a bed." I then asked him who was the next person above him. I was told there is nobody else for me to speak with. Being fair, he did offer to, "Throw me some cash for gas money."

I do not want this place to have my business. They were given an opportunity to fix their mistakes, at my time and expense. They then made another mistake. The solution offered to me was to wait five days, or to drive back to get the correct parts, again on my time and at my expense.

If you're reading this, take your business elsewhere. I realize my situation is likely not standard, but this level of disrespect should never apply to a customer who has done nothing except request the seller honor their side of...

I purchased a complete livingroom suit from them in September 2024. I purchased 2 mayo couches, and oversized chair, 2 end tables and a coffee table by Ashley. I also purchased the insurance protection plan. In March I called to report that the back cushion on the oversized chair around the decorative cordage had began to unravel. They told me they would send a tech out in 2 weeks. The tech called to reschedule making it almost 4 weeks.he comes out said he would have to order the cover would take about 5 weeks. OK no biggie. 5 weeks goes by. I called was then told that it would be a total of 10 weeks. I accepted this response. I called back 11 weeks later and was told that the mayo company is ghosting them and they will not respond. I questioned and was told I could come and pick out another chair cause they don't sell Mayo brand any longer. I questioned again the sales man said he would call me back the next day. So now they will give me store credit if I would come and find another set of couches. I went on Monday the 18th of August and I didn't find anything I liked in neither of the 4 stores. So the sales person I spoke with asked me to come back on Friday the 22nd after a big sale cause now products would be on the floor. So again I head back to the store. Still not really upset. Aggervated at the situation but I understand things happen. So I am at the store no new products are on the floor sales person who is now the assistant isn't at the store. OK I understand we all have lives to live. So I looked again just to make sure there was nothing that I liked. When I didn't find anything I went to speak with the manager on duty. This man is ridiculous. He is rude unwilling to listen. He talks with a belittling nature towards me. I never asked foe a refund but then speaks loudly and says I would not be getting a refund. Well first off I didn't ask for one. I only wanted and apology from him and an idea of how long the exchange would be and when new product would be available to look at. He made me feel like i was intruding on his personal time. Excuse me, you are the manager and i am pretty sure your job is to handle customer issues. This man is not a person who should be in management and diffently not in sales!!!! When I arrived home over an hour away from the store. I googled the mayo company. This lady said she didn't have any claims from them for that product at all. Not one!!! So she stated that the claim must come from a dealership and that they would not have denied their claim for the product.

So if you deal with knoxville wholesale be very cautious of your purchase. The sales people are attentive but once that product is out of their store, their caring factor completely dies.

I thought I was being very patience with them but this is a...