Chipotle Mexican Grill — Restaurant in La Cañada Flintridge

The kid at the register with the earrings and the sunflower mask is probably the rudest employee I have ever encountered at a Chipotle or any walk up restaurant ever. First of all he just stood there and watched as his co worker struggled trying to help the very long line that had formed behind us. Second he was very sassy when I asked for salad dressing so much so that he was slamming and kicking the door that goes into the back of the restaurant when he went to grab it. He rolled his eyes at me atleast three times throughout my interaction with him and the few words he said to me( not once a thank you or a nice word) had a major attitude and tone behind them. We then had to return my boyfriends brisket bowl because he had to spit out big pieces of gristle with his first three bites. Very disappointing!!!! Of course I recieved yet another eye roll and a major attitude when we asked for a new one with chicken. I have been coming to the La Canada Chipotle for many years but I will be driving down to Glendale from now on. I also work in a restaurant so I am not normally a complainer but this experience was mind boggling to me, so much so that I will not return to this...

This photo is just a glimpse of how terrible our experience was at the La Cañada Chipotle. Every time we leave this location, we say we’re never coming back and our recent experience just confirmed why.

Yes, the line was excessive, but that’s something you can tolerate if the food and service are worth it. Unfortunately, that’s not the case here. When you finally reach the front, you're met with rushed and visibly irritated staff. There’s no greeting, no patience, just pressure to order quickly. And when you try to adjust your meal after being told they’re out of several advertised items, the staff gets even more annoyed.

To make matters worse, the serving station was a mess with overflowing containers, spilled toppings everywhere, and remnants of dried, crusty meats that had clearly been sitting out since earlier in the day. It was unappetizing and unsanitary.

This location consistently fails to meet even basic expectations, and it’s incredibly disappointing. They need to take notes from LC Panda Express who clearly cares about...

Food was fine. But really disappointed with how nasty dirty this location was. Looking for a table, passed by muliple booths - all of them dirty with debris and remnants from prior diners. The last table on the row looked clean enough to sit down at. When we left 30 minutes later, those other tables still hadn’t been wiped down. Three employees at the front. Not busy at all.

And then the bathroom… yuck. Unfortunately had to take my little daughter. Unflushed toilet and urinal, paper towels overflowing the waste basket and building up on the floor, the stench… apparently there is no effort to keep it clean. Really takes away from the dining experience to say the least.

I expect more from Chipotle. And especially more from a La Canada location.

Maybr these local La Canada teen employees have never wiped a table or cleaned a bathroom before?

I’m a local and it will be a while before I try this...