This place was recommended by a friend for a deshedding for my golden retriever. I called ahead and asked for pricing and the customer service rep on the other end of the line quoted me $70. No problem, asked if I could drop off my golden retriever that afternoon and I did. Fast forward to pick up, the kid who picked up the phone and a lady who I presume was the owner of the shop are standing at the front. I ask for my dog and she brings her out and proceeds to ask me if I’d like to know what the price is. I let her know that I called ahead and was told $70. She glares at the kid also standing at the counter who lets her know that he quoted me the price for a large dog which seems fair, she’s about sixty pounds. I pay and as I’m walking out the door I hear her scold him and say “you should have told her $75.” She had a menu of pricing which is where he pulled the price from. Had she politely let me know that the correct price was actually five dollars more, I would have had no problem. But because she was rude about it to both myself and the employee who was simply reading off a menu of prices, I wouldn’t go back, which is quite a shame as I was happy with how my dog’s fur turned out. Won’t...
Read moreI feel that the staff at ButtonNose really care about my dog, Winston. I used some other local groomers, over the years, and sensed that each visit created more stress for my dog. But my dog still loves coming to Button Nose and getting his bandana after his bath/grooming! I love that they DON'T use "cage" type kennels, and that they let the dogs interact with each other before and after the grooming process. Finally, I should also mention that I trust Christine's (the owner) thorough research on the safest and best foods for my dog, which is why I buy all of Winstons food there, too. Highly...
Read moreSometimes shopping local means spending a little more, but that's not the case here. Often you can find options cheaper than their Internet counterparts, but their selection is more limited.
But the best reason to come is their grooming. You can really tell all the employees (reception, groomers, and all) love animals, but I was blown away by their knowledge. My dog type is rare in the States but the stylist still was familiar with their traditional grooming style. And of course, my fur baby loves it here too and always...
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