Cilantro's Taco Shop — Restaurant in La Mesa

I went here on 1/5/23 around 9:50PM. I ordered a supreme breakfast burrito without beans. When I got home, my burrito was just lettuce, tomato, cheese and crema. I went back and both the cook and cashier said they’ll fix it. I got home and the burrito was the same thing with just added potatoes. I had to go back A THIRD TIME and asked for a refund. The front cashier said she isn’t allowed to give refunds and her boss would. I told her that isn’t right, but she insisted she couldn’t. She then took a picture and supposedly text it to her boss saying I would be contacted the next day. It’s been two days, I’ve had no response for the supposed boss and still have not had any compensation for a product that I paid for and didn’t receive. In my perspective, that’s larceny. This shows that 1) the owner/boss/manager doesn’t trust their employees to handle minor issues, which apparently the can’t since the order was continually wrong and 2) the owner/boss/manager doesn’t care enough about their business or reputation to reconcile a simple mistake. That be the case, I’ll dispute the transaction with my credit card and leave reviews here and on other sites so that future customers know how Cilantros would...

If you come 4/5 times guarantee 1 of those times your order will be slighted in some way or another Ordered carne asada chips to find out they smeared beans all over without asking . I am allergic to beans but they were chill about it Requested I bring it back and by the time I showed up they had corrected my order without the beans Friendly staff and good food for the price I suppose . Things could be better because you can tell that the staff has feelings about keeping Recipes the way they think is good . Which to most of us locals we find one thing or another that we really don't prefer In my case it was beans being smeared on all the carne asada chips All of the torta sandwiches Then I hear people have to pay a dollar for veggies that should be free anyways . Locals know and still Ill pop into cilantro sometimes But if you want real good Mexican food I suggest " Penelope's " a few blocks down El cajon Blvd The service and quality is bounds better than cilantro could...

Sad to write this review because I loved the older staff and people working here. Just came back to SD after college and although the food is still good, I had a bad experience with a cashier. They advertise 3-10pm free drink included with any purchase of a burrito or combination plate. And they wouldn't give the drink for whatever reason, not believing my mom it says that. My mom then showed the cashier and they tried to say it was just a breakfast burrito even though it says in bold letters "ANY". Then after they went inside she spoke Spanish to the other people eating which then they laughed at us putting in their two cents making me feel unwelcome and uncomfortable. This was simply over a drink and we we're just trying to say that the sign says this and that we weren't lying bc she kinda gave that vibe that we were lying to her. Again, I love this place and it's one bad experience but would recommend to order...