Starbucks — Restaurant in La Mesa

0 Star. Hoping this reaches management team so they can touch base with their baristas on how to talk to costumers and how to easily and efficiently fix their mistakes. If your mobile order is missing expect to be greeted with a barista with an attitude and no customer service skills. But from the looks of the other reviews rude and unhappy Baristas seems to be a problem here. I ordered mobile order this morning and was patiently waiting for my drink in the cafe, as 20 minutes went by and multiple mobile orders were made and picked up except mine I walk over to see what happened. A barista assisted me as approached the counter, she asked my name for the mobile order that was missing, I also provided the receipt from my mobile to prove it was the right store and that it was ordered a while ago, she proceeded to checks all of the current mobile orders on the counter which were hot drinks and mine was iced as she saw on the receipt. She asked me again for the name of the mobile order, after she had looked at the receipt and so I asked again if they received it. She proceeded to have an attitude about how I gave an abbreviated name, I said my name was Kate instead of my full name on the order. She says they don’t have the drink, she then asks me to tell her verbally what the drink is so she write it down and make it again after she had already been told my name and physically looked at the receipt herself so she knows the order. Which was made me question if you can ask my phone physically to scan for a refund why couldn’t you physically look at the receipt to remake the drink from the first place? Management must not of been on the floor because I was quite shocked by her quickness to have an nasty attitude. At this point, I asked for a refund and provided my mobile so she could scan to refund but not before she scrolled around on the app looking for something I’m not sure. After I was given a receipt of refund, I had used reward stars to purchase my drink and I asked if they stars are refunded as well. She snapped again with more attitude with how I will have to check the app because all I asked for was a refund and that’s all she did was refund what I ordered. This was an easy fix on her part, you see you are missing a drink and you make it right away, maybe even offer a refund as well for inconvenience of my wait. Instead you talk back to the customer about my name and then you ask me to verbally tell you the order again after looking at the receipt and then snap that I had to ask for refund and act like that’s all you could do or say. Whether or not you had the information about the reward stars, the reaction and response was highly inappropriate especially after my experience of my missing coffee. Customer service was as off because of the holiday otherwise of would of gone directly to them about...

Normally this is a great Starbucks and the staff is usually very nice, but now that it’s drive-through only, they are not very friendly (at least on this particular day) About a week ago I was in the very long drive-through line and watched a family of three wandering in and out of the cars. They eventually got served. A few days ago, I was out for a walk. I walked by the Starbucks and there was only one car in line. I walked near the window and asked if I could order and was snapped at saying I have to be in a car and please move . I told them I saw family get coffee the other day and I felt that was unfair. Another lady popped through the window and said please leave . I don’t understand why they’re picking and choosing who they serve at the window. I felt discriminated against. Maybe somebody made a mistake by serving the family, but the way they delivered the message to me was very abrupt and rude . Not to worry, there’s a new Starbucks that opened down the street just outside of Grossmont Center that is wonderful and friendly. They let you order and pick up at the front door. This is a great service as so many people are trying to get some fresh air and exercise while social distancing and being quarantined. I now have a new Starbucks to go while...

Only 2 stars because there are no locks on bathrooms yet and the staff seems to understand the refill policy, store is full of old people whining about politics or their families not talking to them while glaring at “young people” drinking overpriced fruit drinks, if you have a service animal be prepared to be grilled on it’s authenticity (not legal to do) and be looked at like a liar for responding, tried the PSL this year and it tasted incredibly bland, the iced coffee tasted burnt somehow, This back to Starbucks bs is going to kill Starbucks I’ve probably spent $200 a month at Starbucks since 2016 not counting souvenir mugs and coffee bags been to pike place twice and have been to the main brewing compound in the past, I miss when Starbucks actually appreciated customers instead of treating me like trash and drawing a smiley face on my cup, I write this while sitting at the 3rd Dutch bros built in the area sipping an Annihilator, Starbucks needs to figure out that actual customer service is more important than flipping tables and some of us liked the homeless guy that just wanted to talk and would give people Pokémon cards (true story...