Carl’s Jr. — Restaurant in La Mirada

Something is VERY broken at this business. Have been eating here since junior high, I'm 45. Lots has changed over the years, not for the better. Just left with my drive thru order, couldn't be more simple, a chicken star childrens meal for the little one, and a double famous star for myself with a lettuce wrap, their signature burger. As has become the norm for this location in recent years there is ALWAYS something wrong with the order no matter how simple it is. This time I was given a regular single famous star, with a normal bun. Not exactly the end of the world, except that I'm on a keto diet and placed my order accordingly. Of course the adults working what used to be a job for entry level teens 20 years ago when their service was better, had no issues reciting my exact order to me twice during the drive thru experience. Likewise they had no problems charging my credit card the correct amount for the food I actually ordered. The problem didn't arise until somewhere between charging me, and handing me a bag of food with incorrect items inside. Of course I didn't discover this until I arrived home with a simple order consisting of two of their more marquee and likely common items they sell. At which point I realized the mistake rendered my order insufficient to satisfy my lunch needs and was forced to seek alternatives. I guess from here on out it's on me to sit idle on their drive thru and quality check my own order from the window while anyone behind me in line...

This place is horrible, even for a fastfood restaurant. The food always seems to be a mess. Things like lettuce look and taste stale/wilted/old/nasty too often. They've messed up my order quite often, which resulted in me having to drive back to get my proper order. All of this is bad enough, but one of the biggest thing for me was the fact that they "closed" earlier than the official time they're supposed to close at. I had several times where I would drive in at least 30 minutes before closing time, and they turned me away saying they're completely closed. I've worked in fastfood before, and we never did this. We'd get chewed out by the owner if we ever did something like this. If it was a real slow day, at best we'd keep a skeleton crew, and if this Carls Jr did that I'd understand that. But to close shop completely is dishonest to the customers who actually make the drive out there. 10 min before official closing time is more understandable, but 30 mins ... The only reason I still kept coming here was due to the convenience factor of being close to my house, but if they're not even going to stay open properly for the time that they THEMSELVES state that they're open, they don't...

I've come to this location only as a last resort due to previous issues, now fast forward 2yrs later and I decide to give them another try. I dont think that I asked for anything outrageous other than what they advertise with huge banners.

Drove up to the drive through at 10:53 AM on 03/18/2018 and asked if they still had the 2 for $2.50 deal egg and sausage biscuit. The response that they gave me was yes! I then asked for 8 or 4 deals, the female responds back with we only have two left. I ask the person what time is breakfast served till and she responds with till 11:00 AM, so I respond with you still have 6 minutes at this point to make them and I will wait. She then responds with we have cleaned all the breakfast stuff up and are no longer doing breakfast. While this is going on I can hear in the background that she is being directed to tell me to order a lunch item because now breakfast is done.

And you wonder why the locals avoid this place...