UPDATE- This place just reopened from being closed for some time. Obvious it’s clean and nicely decorated. There does seem to be more items on their menu to order, even a family meals and dumplings. We just got the chicken bowls that come with rice but we ordered extra add on of avocados. If you want veggies, you do have to order them as it’s a separate menu order now. The service was great especially since it was empty on a Friday about 11:30 am. Glad to have this location back.
We usually get chicken bowls when ordering at the facility but decided to try their shrimp bowl through a delivery service. How DISAPPOINTED we were!!! There is not much shrimp in the bowls and we even paid $3.00 extra per bowl. The overall price was expensive for what we received so I can guarantee we will not be ordering this again and may just stick to driving to get an order.
The driver arrived quicker than the app started and our food was still hot so that part of the...
Read moreHorrendous customer service. I’m only giving 1 Star because you can’t give zero. Every time I order through the WaBa app, GrubHub, etc, at least one, if not two of my items are made incorrectly. When I call the store and ask to speak to the manager to try and get a resolution, I’ve had one of these situations happen: (1) “We don’t have a manager,” (2) when the manager is there, she defends the restaurant and says I’ve done something wrong in the ordering process and says there’s nothing she can do, or (3) no one even picks up the phone.
We already reported this store to the corporate office, we’re promised a call back from the regional manager, and never got a call back. The most offensive thing in this process is how the staff are on the phone or how they behave when you’re in the restaurant. I won’t ever eat here again, they make me sick to my stomach. Better off going to...
Read moreI had a horrible experience with this Waba Grill I ordered on the Waba App a combo plate with extra meat paid almost $20 for it and when I got home and opened it was not the right meal. When I contacted Waba Grill about it they said the would refund me but I needed to speak with manager who is never there.. the manager or assistant manager called me two weeks later and said they would eventually refund my money which never happened its been over two months now. Sadly besides the stingy portions and the bad customer service. I was greatly disappointed on the management. The workers in the kitchen are working hard and need support form their managers which they're not getting since they're never there. I won't...
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