KFC — Restaurant in La Porte

I visited the store at 11am and ordered 2 $5 fill up meals. I drove home then checked my order to find the famous bowls where lacking chicken. My girlfriend then called the store and explained what happened to the store manager. We were put on hold for several minutes at this point. She didn't apologize or believe the story, saying that the person who made the order assured her that chicken was added. After this the call was ended and I had to call back. She assured me she was doing everything by the book so I asked for the owner/operators phone number or contact email. I was then referred to a survey number instead. Then I decided to drive the 25 minutes back to the store to show the woman my order was wrong. She then replaced my order but still refused to apologize to me or my girlfriend offering me extra food instead, which I declined because I wanted an apology for being called a liar, which she declined calling me. I asked her for her name and she would only tell me the general manager's name (Pam) and that she would be in tomorrow, during which time I work 10 hours in a factory. I left very dissatisfied. and am now filling out this survey 2 and a half hours later.

In short, I was wronged by one of your managers and only looked for an apology but instead she handled it very unprofessionally and it reflects poorly on my view of the KFC and the...

We went through the drive thru and were asked to wait by the front doors for our order. The girl who brought out the bag and handed it to us argued with me when I pointed out that it was the wrong order. I finally had to open one of the boxes and show her that it wasn't what we ordered. She took it back and was mumbling about us as she walked away. I followed her inside to cancel my order and get a refund, and while that was happening I witnessed them giving the same order that she tried to give to me to another customer. Even after I had opened it, touched the wing container, opened the box, and pulled out the cookie to show her that it wasn't what we had ordered. We're still in a pandemic, and they should have thrown it the second I touched it, to help protect their other customers. Definitely won't...

It amazes me that this place is still in business after some of the things I've read here. Small details aren't a big deal to me, but quality of service is. I've been to their drive thru twice, both times had mistakes in my order, both times was met with attitude (this was just them, i didnt make a complaint about anything). Acting rushed with absolutely NO other customers, rushing me off without offering any utensils, napkins, etc. Just called to check a menu item for dinner plans and they HUNG UP on me immediately as i started talking. Called back and the same person kept a sarcastic tone through the entire conversation and gave the impression that i had wasted my time and theirs. Apparently i did. They need new and better staff...