Rally's — Restaurant in La Presa

okay let me just start out by saying normally I love Rally's but this last visit was the worst experience I have ever had at any fast food reasteraunt the girl at tge register had no clue what she was doi g both lines in the drive thru were so long that we decided to go to tge window and order we literally had people getting out of there car's to come up to the window and complain about there orders being incorrect and about the girl and the service then when we finally had a chance to order we knew the girl was having a hard time so I tried my best to krep my order short and sweet .... lol that would be just to eastly tho No we had to have her read our order back to us over and iver again to make sure she had it right then when it came time ti pay the lady said she didnt have change lol wgatrver the hell that means !! Got our food had to send the ffries baack due to we ordered a large and received small ....crazy right so im guess the guy that came up was maybe an assistent manager or something like that but he was so rude about having to fix the order he almost got those fries returned right in his face Haha I should have then I wouldnny feel like I was ripped of maybe .. . So we definitely wont be going back anytime soon thats for sure and I plan to have everyone I know boycott THEN spring valley rallys off jamaha 91977 &IF YOU ARE SMART YOU'LL STEER CLEAR OF RALLYS In the...

I go through the drive through. First thing I say is 2 kids meals ketchup only. 2 oreo shakes, and a number 1 with a coke. Too easy right? He told me a total of $18.xx and the another I couldn't hear $xx.49 When I get to the window they repeated tell me I cannot order an oreo shake with the kids meal. I said "ok, I want then anyway." But we can't make then as the kids meal. Again... "ok, I want them anyways just give me 2 random drive for the kids it doesn't matter." But we can't make the oreo shake for the kids only chocolate. "So you're telling me, I can't get 2 kids meals with drinks, 2 oreo shakes and a #1? No we can do that what drinks do you want. "Two rootbeers." Then when I finally get my food the ofcourse the kids a order is wrong. Was charged $24.xx and rolled with it just because I was annoyed. I get the cost of the oreo shakes, I just don't get why these people can't comprehend simple requests. You told me I couldn't get the oreo shake as kids drinks. I understood and stated "i want them anyway" what was so hard to add 2 drinks to the order, or even get the order right in the...

Oh hi, you may remember a post here from someone complaining about this place constantly closing well before actual closing time, and then maybe seeing Rally's reply because they were super concerned with hearing from me and making things right.

They ignored me, all 4 of my emails. The emails THEY ASKED ME FOR. And several updates to the original post. They clearly have a setup for getting notified of new negative reviews, then copy/paste a lazy comment under it about how super duper sorry they are, and how they'll just not be complete in life unless they can make it better! Then they just ignore that email inbox. Miss one or two emails? Sure, possible. 4? GTFO.

They didn't even talk to the actual restaurant either (which is all I wanted) because they still consistently close early. So pathetic, and beyond obnoxious. Gee, I sure hope that every person who reads this review will make that policy backfire on them, every reply to a review just angering them more and more since they now know it actually means nothing and is only an attempt to deceive. That would be...