El Pollo Loco — Restaurant in La Verne

I normally would not complain about fast food quality or service, because I get it, fast food is not known for its service or quality. However, the abhorrent behavior I witnessed during my visit was unacceptable. I placed a fairly large order about 45 minutes before closing through the drive thru. The man who took my order (I believe he was the manager or supervisor, he was the only male I saw with a headset on) was clearly irritated/annoyed when I was placing my order. After every item he kept saying "is that it?!" In a rude tone. At one point he mockingly chuckled because I was continuing to order (almost as if he was internally saying "really?!"). I asked for the large side of the cilantro dressing (which I've ordered before from this location and it's advertised on the app), and he said "we don't do that, we do the small size how many do you want?!". I figured maybe he was just having an off night and chopped it up to that. Whatever...

While he was rude/condescending to me, the way he spoke to another employee was absolutely disgusting. I'm not sure what the context was, but this "manager" screamed at another employee to the point where it would be considered harassment. I'm not sure the context, but he screamed "YOU ONLY NEED ONE, ONLY ONE, THAT'S IT!". The best description I could give is how Gordan Ramsey talks to his kitchen staff on television. I could not believe that this "manager" would speak to another employee, let alone another human, like that - particularly in front of customers. I would NEVER speak to a colleague like that, even if they were my subordinate. This person should not be working in the public. He was clearly frustrated beyond belief, you could tell by just his body language. The disrespect for both customers and other employees was disgusting and this employee should not be speaking to people in this manner. For the cost of my order, I could have gone to a sit down restaurant. In addition to the horrible service I witnessed, the food...

Visited Pollo Loco roughly three weeks ago and here's my take on that visit; Service was super slow, employees weren't that courteous/friendly, and the chicken burrito was just average. Food not not piping hot, meat not well seasoned, and what I would describe as mediocre service.

I visited again on May 8th, 2021, Saturday,, at 9:35 PM. As I pull up to the speaker to order, a female voice says, "I'm sorry, were closed!".

Let's see, its Saturday night along Foothill Bl in LA Verne, and this location is closed before their advertised 10 PM closing time.

Since there were at least two cars ahead of me in the drive through, I started backing out. There was an employee waiting to put orange traffic cones in the drive through lane.

As things have opened up after the pandemic, I noticed a lot of drive thru restaurants have been slacking on service.

This was no exception, and no real excuse on shutting down early. I'm sure the owner, based on many reviews I've seen, will make a generic apology and request correspondence on Pollo loco.com. Thats not doing people any good. For those that have had really bad encounters, how about offering a free meal, or offering them a refund. Something other than lip service. Some customers have advised reporting their issues on PolloLoco.com, and that's as far as their complaint went.

As it stands right now, I rate this location, one star, and strongly suggest visiting other Pollo Loco locations if you desire such a meal.

Although I have my doubts about seeing any improvements in food or service, I will visit once again soon and report the...

My sister and I went here for lunch today and it was a total disaster. I waited 10 minutes behind 1 person to order. I’m assuming the manager that was there today was filling in from another location because he didn’t know where anything was. When I finally was able to place my order he was rushing me through and after I paid he disappeared for like 2 minutes before giving me my receipt. The floor by the drink dispensers was so sticky you could hardly walk through the area. The napkins smelled like mildew and our salads were $10 & nothing was fresh. There was barely any rice & beans in them and a total of 3 pieces of chicken on each one which was very dry. The dressing tasted different also. It was like it almost had no flavor. The chairs were wobbly and there was a group of customers that were yelling and screaming the whole time. I feel the manager could’ve told them to quit down a bit. This is not the only bad experience I’ve had here but it had been a while since I’ve been to this location so I was hoping maybe it had gotten a little better but, it’s only gotten worse. Honestly, this location should just be closed down. Every customer in line was complaining about something. I’m really shocked that they’ve...