Rubio's Coastal Grill — Restaurant in La Verne

I ordered through the app and went in to pickup. I waited 15 minutes past the expected pick-up time. I gave them their time because they were a bit busy. However when I asked the GM about my order, he looked around and found a burrito that had been laying there on the counter the whole time and said, oh this must be it. He then proceeded to start bagging that burrito. I told him that I want it remade because it is probably cold by now. He just turns his head and says we'll get it for you man. He has no sorrow or kindness in his attitude to look at me and apologize like a man. So rude and just not caring. My order was never bagged and handed to me or placed on the front counter like TWO other mobile orders were handed out before me. The whole time I was waiting, he was just talking to the girl cooks in the back about snowboarding. And while I was waiting his back was turned to the front register and customers were just standing there not being helped. Another customer told him that the Diet Coke was out and he said okay. That same customer went back to get it a while later and it was still out and he had to repeat it again. This is the kind of horrible customer service I observed the whole time I'm waiting for my order. I heard the GM say something to the cooks to warm up a tortilla after I said I want mine remade, so I don't even think they remade mine and just dumped the ingredients in a new tortilla. The GM didn't even try to find my receipt or order to figure out why my burrito got lost. He didn't even tell the cooks anything about my order. I used to be a GM of a fast-casual restaurant and if anyone acted like this, they would get written up and possibly let go. This GM shows that he doesn't care about the customer and I will never come back to this horrible location. I was then given my order without a receipt, which all the other mobile orders have taped to them. He got my drink ready and put it on his counter, but when he handed me my food he didn't give me my drink that was right there behind him and I had to ask if I can take one from the cooler. Seriously? Like he did that on purpose just to be difficult. Just a complete lack of awareness from...

I ordered delivery via Uber Eats. There was a $10 off $20 Rubio's purchase coupon available on my Uber Eats account. I'm not sure if you will see the same promotion on your account nor do I know the terms and conditions of the promotion.

My order: The Coastal Trio (three of their most popular seafood tacos): -original fish taco (beer battered wild Alaskan pollock topped with white sauce, mild salsa, and cabbage) -salsa verde shrimp taco (grilled shrimp topped with salsa verde) -wild caught mahi mahi taco (your choice of grilled or blackened wild mahi topped with fire roasted corn, creamy chipotle sauce, cilantro, onion, and cabbage)

Wild Alaska Salmon Taco (grilled or blackened wild Alaskan salmon, seasoned with olive oil and garlic, topped with fire-roasted corn, creamy chipotle sauce, cilantro, onion, and cabbage)

Mango Wild Caught Mahi Mahi Taco (grilled or blackened, topped with a mango salsa, fresh guacamole, cabbage, and creamy chipotle sauce)

I requested all my tacos have flour tortillas instead of corn. I only ordered one mango mahi taco but they gave me an extra one which is very nice of them to do so. The grilled salmon taco and grilled mahi taco were on the dry side. The fried fish, shrimp, and mahi in the mango mahi tacos were cooked perfectly. Also, the shrimp in the salsa verde shrimp taco were on the smaller side. I plan on ordering from them again so that I can try their...

Rubio’s never disappoints! The food is always fresh, flavorful, and served hot—whether it’s their signature fish tacos, burritos, or bowls, the quality is consistent every time. The staff here are always friendly and welcoming, which really adds to the overall dining experience.

One of my favorite things about this location is the salsa bar—it’s always fully stocked, clean, and well-maintained. From the mild salsa to the spicy options, everything tastes fresh and perfectly complements the meals.

The restaurant itself is spotless, with tables promptly cleared and a comfortable atmosphere that makes dining in enjoyable. For the quality of food and service you get, it’s well worth the price. This has become one of my go-to spots for a quick bite or casual meal with family...