Baskin-Robbins — Restaurant in Lacey

I have never in my life experienced such poor service trying to get ice cream. I felt so rushed and was given a second scoop that I didn’t even pick. The young girl behind the counter had the biggest attitude and obviously hates her job as it was very clear. When I tried to give her some feedback she did not want to acknowledge it. I asked to speak to the manager who basically was there the whole entire time and he backed her up. I left very irritated and noticed I paid for an extra scoop of ice cream that I never picked so I called the store to have them give me an explanation of why? The obnoxious boy rambled on and on and asked me If I was the “Karen,” who was just there? He tried to egg it on and kept calling me Karen to antagonize me. This place needs to find better employees because I have never experienced such disrespect and these kids truly should be let go. This particular Baskin Robbins will shut down soon enough if they treat customers this way. They definitely lost my business and I will never step foot in another one again. Apparently, the manager is named “Sam?” But who knows if he was telling the truth. I will be calling on Monday morning and will take this...

I placed an order for pickup on doordash. When I arrived and picked up my order it was made incorrectly. I was missing ice cream. When I told the young brunette with glasses, that my order was messed up she replied that it wasn't. I went to my car to get my phone to confirm that the order was indeed messed up. When I returned back into the restaurant she said oh you did order more. She had an attitude the whole time she was making the order. YET I still left a tip, she didn't say have a good day or thank you for the tip. Which I should have reached in that bucket and took it back because the customer service there is trash straight trash. They only get two stars because the praline n cream ice cream is so delicious! Work on the customer service because the great customer service is what keeps...

My family and I enjoy ice cream and slushies from different places until now.... WE LOVE BASKIN-ROBINS!!!!

We have been going to the place by tumwater falls and the old Olympia Brewery.

The gentleman there is a joy any fun guy to talk to and he can "THROW DOWN SOME MEAN FLAVOR MIXTURES". (meaning he can recommend and make all of the products taste the best , he is truly just a great dude.

He is well versed and knows exactly what he is selling, and you can see that he throughly enjoys his AWESOME job.

Thank you for making me fall in love with ice cream again....watermelon splash with a twist is the BOMB, IT IS GREAT.

FRANK...