Season's Teriyaki and Sushi — Restaurant in Lacey

I can’t comment on the in-house service or atmosphere at Seasons Teriyaki as we ordered for home delivery, but I give them 5 stars for their food. Everything is excellent! We especially loved the shrimp tempura sushi rolls, OMG!

I would like to add our experience with an online lunch order web placed through their website. We chose to order through them directly so presumably they would get all the tips instead of having to share with a big delivery service. That suggestion is written at their website and I heartily agreed, so we placed a large lunch order: several orders of sushi, some appetizers and a few entrees, order total about $150.00.

Upon checking out there were spaces for tips for the restaurant and the driver so I figured I would tip both generously since I would have had to pay more through a delivery service.

I received an email confirmation for the order that seemed to come from the restaurant, with a link to track delivery. However, when the order arrived it was delivered by UberEats. Hmmm. I had thought we were avoiding that, but… Then upon checking the order total I saw that there were over $70 in tips, including $28 for fees and an additional delivery fee of $6.45.

To try to rectify the excessive yet possibly accidental tips and charges, I first checked with UberEats for help. Unfortunately they had no record of the order and couldn’t help me without an order number. I then called the restaurant to ask for the order number, as it wasn’t shown on our email confirmation, and also to see what could be done from their end. However, they also said there was nothing they could do as our order was sent through their 3rd party service, and somehow didn’t know the name or a way to reach them. I then made another call to UberEats but they restated that they had no way to track my order without an order number, and as I had no order number, there was nothing they could do.

So that was it, we were stuck in the middle with no recourse or resolution. And actually, the entire issue came about solely because of a poorly designed and executed website, and had nothing to do with the restaurant. I’m hoping they can get it fixed before another customer walks into a similar problem.

Please know that Seasons Teriyaki’s food is absolutely delicious! Our ordering experience should not detract from their outstanding reputation. Just carefully consider your options if you decide to place an order through their website. Better yet, I suggest you call them directly and place your order over the phone, if that’s possible. Or just dine there in person. You will not be...

My partner and I have been enjoying Seasons for about 6 months. It’s our go to for Sushi and Teriyaki, and we go as often as we can afford. It’s the place I went on my birthday when my family was in town. The place I wanted to go after having a medical procedure that required me to fast. You get what I’m saying here? It’s our go to place. We have tried almost all of the Sushi restaurants in the area and we always end up saying, “it’s good but it’s not Seasons.”

It’s not just the food that keeps us coming back to Seasons week after week. The couple that owns this strip mall eatery is kind and caring towards their customers and it keeps others coming back too. They have a regular following of the same people and we overhear the owners talking to many of them like they have been coming there for years. She knows what we like with our meal.. 1 Miso, 1 Egg drop and water.

Tonight we took our family there to celebrate our daughter’s 20th birthday. She didn’t want to go to Red Robin like last year, she wanted Seasons. While we were there we noticed a mom and her kid enjoying Sushi. This kid was probably 6 and he’s devouring his California roll (which was served in a sushi boat, which I’m sure was to his delight) like he hasn’t eaten in days. It was great to see. To our left was an older couple sharing stories with the owner about how long Seasons has been around (almost 20 years) and how there kids have grown up and gone to college. It’s not just about the food, it’s also about the family feel.

No doubt after reading this, you’re planning on giving them a try, so here’s some tips. Go on a weekday and go early, Friday and Saturday can be pretty busy and they are a smaller eatery. Go for lunch. It can be less busy and they have lunch specials. Don’t just go for Sushi. We just ate their sushi for the longest time but decided to try other dishes and we were pleased they were equally delicious. Finally, while you could DoorDash it, you really miss out on the Seasons experience. So get off your couch, throw on some pants and give them a try. I’m sure 6 months from now you will be writing a review...

Edit - 05 June 2024 -

I've literally came here since high school back in early 2000s. I've always enjoyed eating here with friends and family. I always tip well. Always. Yet, I hate predatory surcharges.

Today I brought a group of friends that never eaten here before. Their first experience turned from good to bad at the end. Why? Because of a 20% service charge for a group of 5 or more.

I've never seen this charge before regardless of eating here with 5+ people all the time.

I'm brining friends to come enjoy sushi and teriyaki and introducing them to your restaurant and then to tack a 20% surcharge at the end was the worst idea you could have done.

I'm upset. I'm appalled at this tipping culture out here. I normally tipped 25-30% eating here in past because I always enjoy the food. But there's a bitterness that forces you into a 20% mandatory tip regardless simply from brining 5 people.

Be thankful to your customers who bring new people into your establishment. Reward them. Cherish them. I can't tell you how many people I've recommended this restaurant and now I can't. I simply can't over an automatic surcharge. It's predatory. We came in off hours where the lobby was empty. You won't see me back in sometime. Best of luck!

I protest any group surcharge restaurant and refuse to eat at establishments that have them and can never recommend them to my friends, family, or peers.

Old review: Been coming here since I was a kid. Best teriyaki in town and the sushi is amazing.

Highly recommend dropping in for some delicious sushi...