Chipotle Mexican Grill — Restaurant in Lafayette

Recently moved to Lafayette and started to patron the Lafayette Chipotle. This location has consistently been terrible with customer service.

Recently, my husband stopped at Chipotle on his way home from OAK airport, buying our whole family dinner. When he got home we realized they shorted us a burrito and large guac. I promptly called and spoke to a woman. She asked the young men working if they forgot to give us some of our food and they said yes. She was apologetic and said we could come back another time to get what we paid for and did not receive.

One week later my husband went in with our children purchasing $70 worth of food and the same woman who we spoke to on the phone was working and told my husband she could not recall our conversation the week prior and refused to give us what she promised and what we paid for.

It is absolutely absurd to punish paying patrons and to humiliate them with the assumption we are trying to get over on the establishment. We have no need or desire to take anything from Chipotle that we have not paid for, but in our scenario we, the paying customer, were robbed. This woman humiliated my husband with her behavior as he stood in line with our children, this was completely uncalled for.

We will not return and will choose other, honest, locally owned and run establishments to give our business to.

Shame on you Chipotle...

I started visiting this store after the Walnut Creek location would be out of chips and cheese and rice two hours before closing. I like this spot much better as the lines are shorter and the service is quick. And if you are paying attention, the music selection at this Chipotle is different from all the others and it’s awesome. Very eclectic song choices and it makes coming here fun. The employees have also said they like the music too but don’t know where it’s sourced. I like the people who work here and most of them try hard to make good food and to be courteous. If I could criticize anything, it’s the fact they run out of ice far too frequently and the drink machine often isn’t working properly. And the cashier seems to not understand my wife and I don’t want to pay separately for our order. I cannot tell you how many times he has run up her food and tried to charge our card without adding what I ordered to the bill. Or he doesn’t include everything we ask for and then needs to run our card a second time. Oh yes, besides the good music, I think the plywood wall with different sized holes is super cool. Michael...

hopefully the owner reads these reviews. im a vegetarian, and tonight i got a cheese quesadilla with a side of guac. tonight there was a piece of CARNITAS in the guac. absolutely disgusting and horrific. how did this happen?! obviously it somehow fell into the vat of guacamole, but it was mixed in pretty deep as i didnt see it until it was on my chip. its a vegan item, so they should move the vegan items FAR away from the meat. the employees should be more careful as this is pretty serious, and a health/ contamination issue. ive been going here for many years and will occasionally find a tiny little piece of meat in my quesadillas, probably from employee’s gloves, which is why i always inspect it (shouldn’t have to do that but it’s not a big deal). this was a bigger deal because it was a penny sized chunk of meat burried deep in something supposed to be vegan, pretty gross. ended up throwing my...