Smoothie King — Restaurant in Lafayette

We pulled up to get some drinks. Started saying our order, but the speaker kept cutting out. We started to repeat our order after asked to, and got no reply after that. My partner who worked at Smoothie King before explained that the headsets will cut off the person taking the order and switches the headset to the second station for another customer. We then sat there waiting for someone to take our order, which took another 2 minutes. At this point, from the girl on the intercom saying “hello welcome”, I could tell our previous order had been erased. It also seemed like the girl could barely hear us at all! Please get new headsets or a better system bc one of ur people couldn’t hear us at all! It seemed like she was frustrated I felt so bad for her! Get yall workers some new headsets so they can hear the customers properly and so that we won’t have to drive off with no food or nothin! This also isn’t the first time this has happened, we’ve gotten stuff here before and a manager had to give us coupons bc their speaker just wasn’t working! UPGRADE...

I order smoothie bowls almost every other day and I have had six occurrences which many more most likely I have pictures of every time I went that this has happened but the amount of money I am paying for a smoothie bowl for it to not even be halfway full is ridiculous and I hate to be the one to complain but I mean it is very expensive for the amount of product I am getting I have photo evidence. I mean everyone is kind just. Feel Like I'm wasting money at this point.

I do want to add that this matter was taken seriously and I was contacted almost immediately. I appreciate the effort and kindness to fix the...

Great customer service! Shout out to Nay. I initially placed an UberEats order and realized the smoothie I purchased as a gift for someone couldn’t have strawberries! I wasn’t able to change my order via the app as Smoothie King already accepted my order, so I called the store 10 times (or more..oops). No answer. A few minutes later, May returns my call (I didn’t even leave a message) and helps me make modifications to my order. Thank you, Nay! Because of you someone was able to enjoy a smoothie (with no seeds) after their...