KAY Jewelers — Local services in Lafayette

I recently bought a Citizens Watch for my Grandson at the Acadiana Mall location and needed to have links removed in the watch but the tool needed they didn't have and it had to be ordered I have called twice to see if the tool was in so I could go in and have the watch sized to remove the links. So I asked if they could possibly give me the number to another Kay Jewelers in Lafayette and the associate told me she didn't have the number to call them. I looked up the number my self and called the other location and was told they do remove the links but there would be a charge if $25 because it wasn't bought at that location. Poor customer service so I definitely will not be going back and will not recommend...

My fiance and I decided to elope in a week. Without a doubt, we went to Kay's for our wedding rings. The Lafayette Ambassador Caffery location is our store. Ms. Kasha, is the absolute BEST!!!! She has taken care of us since our engagement. But when we decided to elope on such a short notice, she went ABOVE AND BEYOND to make sure the rings I wanted came in and were sized in time. AND she helped me locate the ring my husband wanted (and I surprised him with during our vows ) !!!! Thanks to Ms. Kasha, she helped our day to be absolutely...

I called Kay's in July of 2020 because Covid hours have affected all the stores in the mall and I had left a repair at Zales since march and couldn't ever get anyone to answer the phone at Zales to see if they were open and had made numerous 30 minute trips to the mall and they were always closed. Kristen went above and beyond the call of duty to walk down to Zales and call me back with their store hours. Being in jewelry sales most my life I found this very impressive and I definitely know she rocks with...