Chipotle Mexican Grill — Restaurant in Laguna Niguel

To begin the food is always good here. My reason for 3 stars has nothing to do with the food-

So my daughter and I were in line which was going very very slow and everyone was a bit inpatient with the speed.

The young man in the first position (who placed the bowls and added rice etc) was obviously new but trying very hard and very nice. Rarely did anyone step into 2nd position (to finish the bowls) and help him until the last possible moment leaving him stranded and he was obviously trying his best! So many employees and basically just 1 on the line 80% of the time and the cashier and the end (very nice too btw) helping the actual customers

Then a blond girl did step in to help - and that's when it became uncomfortable for us customers to watch.

She must have been under pressure or something because rather than showing him in a friendly way "how" she just constantly barked at him pointing out his errors right in front of all of us customers. Poor kid was a nervous wreck, I would be too!! She was condescendingly saying things like "your obviously putting too much rice!!" - "Is this double meat?" (indicating it was too much) and something about tortilla's which I couldn't make out, all with a patronizing tone. Never simply saying just put 1 scoop (or 2 whatever it is) or showing him so he learns for the future ... He was clearly frazzled and embarrassed (making it worse) since it happened in front of all of us!

It's like she just came over to power-trip on him rather than promoting productivity and instructing him.

Now in all fairness it seemed she might have been under pressure as well (Management pressure? - not sure??). She seemed frustrated and and irritated so I can only guess!

Whatever is going on in this location is unknown -The part I don't think would be ok with Chipotle Corporate is that we Customers were made to witness it...

Very strange experience. Note on door stating "Online Orders Only". Only saw 2 employees inside. Not sure if I could go inside. Covid related? Employees out sick? (Later noticed numerous employees.) Not sure what to do, then a man came out, I asked if people could enter to pick up orders. Turns out he was just using the restroom. I entered and placed my order to go online as it didn't look like you could eat there as I was the only customer. There were numerous employees there and not one spoke to me. So strange. Later another lady came in confused, no one spoke to her either and we commented how strange this was. Then a guy came in and sat at a table and was filling out a time sheet. I asked what was happening, were people allowed to eat inside and why no one spoke to us. Then I saw a couple reading the sign and started to leave, so I waved them to come inside. Turns out their cash register was out of order. They made no effort to interact with customers, even after I mentioned it. Any other Chipotle I've been to has a line. I'm only writing this in hope the the owner will see this and retrain his employees to be professional. Tried to make contact using their robotic format but was disconnected. I guess...

I had the worst experience ever. I had a new employee who took the biggest spoon without draining any of the fluids and just slapped it on the tortillas I had 2 tacos and a burrito and it was so sloppy made, she didn't roll at right it all came undone, and leaked all over my new car and when I walked in the house , there is a trail going from my car all the way into my kitchen dripping, she only put it in one small tiny bag she stuffed a huge burrito on top of my little soggy tacos and she smashed them they were so wet and gross,Paid just under $20. for such slop. What a mess and no one helped or watched over her work that she added so little meat on my carnitas taco, and about 2 cups of guacamole on each with less then a teaspoon of the meat. . It's my favourite but I can never eat that again because I was gagging it was so wrong, it Disintegrated in my fingers🥑🥑🌮🌮🌯, my emoji is better then the slop she was...