Dutch Bros Coffee — Restaurant in Lake Charles

The best experience ever at a coffee shop!! So friendly and helpful. I was greeted before I got to the front of the line by the window server. He asked for my name and told me the first drink was ready but they were still working on my second drink. When my drink was ready, he called out my name. Before handing me my drinks, he noticed that I was handicapped. He asked if I'd like a drink holder. I didn't have to ask for it! He was so joyful while doing his job. Another worker that was putting the last touches on the drinks addressed me in a positive way also. She was very nice. I've never been treated so nicely at a coffee shop. I...

I ordered a head cause I went on my morning break to get coffee I get there. There is no one at the window. I walk right up. Multiple people just looked at me walked past me and then once one girl noticed I was standing there. She did say she’d be with me, but she was very rude about it And then I finally get my coffee after waiting a while and it just was not up to par at all just tasted like playing coffee and coffee tasted burnt. I won’t...

I ordered coffee for pickup at the window, and it took 20 minutes to get my drink. There weren’t many cars in the drive-thru line, so I expected it to be quick, but it seems like window pickups aren’t a priority here. My order was simple—just coffee—and still took way too long. The staff was friendly, but the wait time really defeated the purpose of...