Little Caesars Pizza — Restaurant in Lake City

Purchased a Stuffed Pretzel crust cheese pizza through the app. Husband picked it up. After getting home to eat, we see it's a pepperoni not cheese. I don't eat pork for 2 reasons: My religious beliefs I actually have allergies to pork. I called and the lady on phone was very understanding and apologized for the mix up and asked me to bring this pizza back for an exchange for the correct pizza. I get there and the lady at the counter lectured me, like it was my fault. She told me I should have called ahead and let them know that I have a food allergy. She also stated that they use the same cutter for all there pizzas (outside of the lecture, this is good to know, because I didn't have). I did however, let her know that there wouldn't have been any issues if they'd of given me the correct order the 1st time. As for the cross contamination via the pizza cutter... Apparently my allergies to pork aren't affected by shared pizza cutters, but pork cooked into food and/or eating it as a food (pepperoni, ham, bacon, etc...) does affect me. Because of my religious beliefs, it's good to know for the future purchase of pizza.

Has the lady of not tried making the mix-up my fault, it would be 5 stars, though the pizza is always good, her attitude affects overall service and atmosphere. Accidents happen, attitude is choice...

So I ordered two pizzas in the app and I was supposed to get a free crazy bread/ sauce combo. When I went to the store to get said combo, I was told by a store employee that he didn’t know anything about the apps and that I would have to figure it out. When I asked him if anybody else in the back knew anything about the app that could maybe help, he told me they were all new and again that I would have to figure it out. So I just left without ordering anything. Next, I left a question looking for help in the app. Today I get a phone call from someone claiming to be the owner yelling at me telling me I was wrong for not figuring out the app myself. Honestly, you don’t get what you pay for anymore at Little Caesars but at least it’s usually good. The service is usually good and the stores are usually clean. Not in this case! And I can honestly say I’ve never had a restaurant owner be so condescending and rude. When calling you on your personal phone about a question you have on how to use their business services… Shame on you small...

So, I've been coming here for years bc I'm a lifelong resident of this area and the other day my husband wanted to try the new Batman pizza right lol so, I went in and ordered and the gentleman behind the counter said it would be about 6-7 minutes before it was ready. I said, "no problem man thanks but I'm going to step back outside bc my baby is in the car and I'm parked right there in front of the window in that gold Tahoe." He said he would wave at me when it was ready. The next thing I know this guy is actually walking my pizza and bread sticks out to the car for me!!!!!! I could not believe it!!!!! How nice and gentile of him!!!! You for sure don't get service like that anymore!!!! I was so shocked I forgot to even ask his name. I wish I would have so I could have called his supervisor and gave him a glowing review!!!!! Either way this place is ALWAYS super fast and friendly and out of the 3 little Caesars in my area this is the one I ALWAYS go to ;) thanks little Caesars off of Baya in lake City...