Arby's — Restaurant in Lake Forest

I stopped by Arby’s this evening to pick up some food. I walked into the location and was very impressed as the store is super clean. The very kind lady working there named Patricia took my order and asked all the right questions. She was busy working the drive up window and making drinks and bagging orders in a very efficient manner. While my order was being prepared, I went to use their restroom and discovered the cleanest restroom in a restaurant I think I’ve seen in 20 years !! While I waited for my order, I noticed a gentleman who was mopping the floor behind the counter, and I could tell from my years in the restaurant business that he wasn’t cutting corners or doing a half job, but was very diligent .My order was ready after a moment, and I left the store. We have eaten our food and everything was great: the Jamocha shakes, the mozzarella sticks, the sliders and the bourbon brisket, which is out of this world. Kudos to management at this location for requiring obviously high standards in the restaurant. And to the staff that takes the time to do such a great...

Unfortunately my order was heard wrong through the speaker. The person that took my order also gave me my food. I let him know there was an incorrect item. He did the right thing and said he would make the correct item and was going to let me keep the wrong item (since it would have to be tossed anyway). Then the manager walks up and asks to look in my bag (I thought that was odd). She said "I was listening closely and never heard jalapeno poppers" (she wasn't even the one who took my order). I said well that's what I ordered. She handed my bag back to me and to my surprise she had taken the mozzarella sticks (which was the incorrect item) out of my bag! I didn't realize that until I got home.. Wow! So they make a mistake, then say it was me who ordered wrong, and then go back on their word... I'm glad I moved away from this location and will avoid it next time I...

Arby’s enhanced menu with twelve new meat sandwiches is a welcome treat for Coto,Rancho Santa Margarita and Foothill ranch residents. The newest Fish sandwich is surprisingly fresh and has an innovative Cole Slaw topping. While they serve a nice Ham Slider, it’s not available as a full sandwich, but Arby’s should reconsider as their competition Honey-baked Ham has a full sandwich but is closed on Sunday so Arby’s could capitalize on this lucrative sandwich market. The Foothill Ranch Store is highly regarded and offers prompt drive through service and a good selection of fountain drinks. Be sure to ask for extra condiments such as Horsey sauce...