Chick-fil-A — Restaurant in Lake Forest

The Foothill ranch location is such a miss for the chain. I have to order a specific sandwich "grilled chicken with no marinade" that was suggested by the staff at the Woodbury location for someone with an allergy to an ingredient in the marinade. I've tried about 3 or 4 times to ask for it at Foothill and it seems to confuse everyone there. From being told it's not possible to involving a dozen employees to try and figure it out and they always end up messing it somehow. Went back to the Woodbury location after 2 years and simply asked for "grilled chicken with no marinade" and they immediately knew what to do and how to ring it up. No questions asked, no confusion, no mess ups. What adds insult to injury is the manager at foothill who is very fake and condescending. I once missed breakfast by 3 minutes, so I asked to leave the drive thru (it was coned off before the actual drive thru so I could easily pull out) but the employee said the drive thru was empty and to go through. I had my 2 month old baby in the car and needed to get home. The drive thru was not empty. I had to wait 20 minutes for them to finish the order for the car in front of me to get out, and when I spoke to the manager he gave me the most insincere smile that made my skin crawl and threw 3 expired kids meal vouchers at me (my baby was 2 months old I have no use for kids meal vouchers let alone expired ones). I didnt want any vouchers or free stuff I just wanted my concern heard and he very obviously wasn't listening, just in robot mode, nod, smile, give...

I am really trying to figure out how I’m the world this location is operating under the name!!! Really this location does Chick-fil-A an absolute dishonor. Go to any other location and you won’t find people leaning over the counter holding conversations, 6 people who see you walk in but don’t greet you. Someone sipping on a drink like we are just hanging out at the park or at the movies. Really the list could go on and on! One week you can pick up a mobile order inside, the next it is in the drive through which you may wait for nobody in line to serve up cold food. So sad! This brand has been synonymous with world class customer service and a welcoming experience! I am not sure if the corporate executives need to close down the store for training and send in some of the individuals from off the commercials from GA, TX, the Carolina’s but something needs to be done my Management immediately! Better yet send in some secret shoppers to truly evaluate what is going on so you make reassessments on who needs to be doing what, or if you just need to clean house! Sad that I had to take out of my schedule to right this but at some point enough has to be enough! Do better, and be better hate to see this brand fall under the moniker of your other fast food labels. Survey anyone who has been to this location abs their experience and I am sure they will agree. Make Chick-fil-A Foothill Ranch...

I go here because my son loves their toddler playroom. Many times I've had to bribe my son to eat by taking him to this Chick-fil-A. I'm not a fan of fried chicken fast food. I love a good home made fried chicken dinner every once in a while, but any kind of fast fried food is reserved for those party nights where grease helps absorb the over indulgence in fine spirits. 😉 That said, I have nibbled on their chicken nuggets since that's what my son asks for. WAY TOO SALTY. I appreciate that they use real chicken breast at least. Granted, I have not tried their grilled chicken, nor do I plan to.

Unlike their "McCompetition" which is all processed trash with some chicken, mostly bread, shaped to look like a gold nugget or something. Chick-fil-A uses real chicken breast morsels. But PLEASE, for the health of your customers, ease up on the salt and let your customers add more if necessary. Every time i let my son eat here, he wakes up a half dozen times in the middle of the night to drink water. So if sodium is a concern, caveat emptor.

If there was such a thing as "Sodium Police", I would definitely report them. Shamefully excessive use of salt!!

The service is fine considering they hire only teens. The employees are wonderfully well mannered...