Biagio's Italian Restaurant — Restaurant in Lake Forest

After living at L.W.V. for 8yrs,we finally agreed to try some local Italian. Well if this place is 4 1/2 stars for this area .We're in trouble.After typing in Italian rest, this place came up on top as 4 1/2 stars. We arived at 5pm for a early dinner.Waitress was not rude but very busy to be friendly,even though we were the only table. The orther waitress was lying in a booth like if she was very hot and exhausted.then she started complaning,very loud,that she could not help anyone with anything! She looked very unkept,like the place. The Pizzas looked Great! And the take-out line was long and right in our lap through our whole dinner.We ordered Lingini Clams (my favorite),Chicken Marsala,Cobb salad.and Penne Marinara The Lingini Clams: Great presentation,but all you could taste oil,butter,no clam taste at all. Chciken Marsala: was insulting Cobb Salad: Was all Olives. Penne Marinara: Marinara Sauce was also insulting for anyone over 10yrs old

At the end of our meal the waitress flew by,thru our check on the table,not even in a check book,just a piece of paper. Our bill was $70 some dollars.WHAT A JOKE! Did not even asked if we wanted dissert or thank you. BA! Poeple Rmember this GOOD SERVICE...........................18% and up! FAIR SERVICE..............................15% POOR SERVICE............................10% (THEY TIP BUSBOY DON'T...

i absolutely loved this place. their food is so good, and their house salad dressing is to die for! unfortunately, i will not be coming back. my family and i ate here on a tuesday night, in which they were particularly busy. it seemed like they only had one server going around, so service was slow. i wasn’t expecting them to be perfect, especially because there was only one person. i had ordered salad dressing after they had already written up my receipt, and there was some confusion as to what the total was so they rang me up twice. it was rather confusing on my end, and i didn’t leave a fantastic tip. especially after service had been particularly slow, and because of the confusion with the check. additionally, i didn’t really feel that we needed a lot of checking up on. we were in and out pretty quick. all in all, i felt that a lower tip was reasonable. as i was walking to my car with my family, one of the men working there yelled, “you should just eat at a different place next time!” it was incredibly disrespectful to yell at a paying customer who does not even have to tip them at all! while i love the food here, i do not think that i will have any desire to come back...

I’ve been going here since I was a little kid for the past 2 decades. The food is 5 stars top notch high quality, I love the food, but the customer service has consistently been a negative experience if you have to interact with either of the two older women that normally work here. For both of these women their attitude falls somewhere in-between passive aggression and overt rudeness and it has always stuck out as not normal for California where people try to not be tense and angry all the time. Growing up I always thought they were just having a bad day and the stress of being a mom but after two decades and it being the same horrible attitudes every time I came in with my parents or friends-parents it’s become obvious that they are probably just always this way with everyone.

It’s unfortunate because the food is sooo good and made with so much love. And then if you receive customer service from either of the two older woman it just kinda ruins the experience. I hope both of those ladies get a hug sometimes and someone tells them they don’t have to be so angry all the time it’s probably not been healthy for their...