Big City Chicken — Restaurant in Lake Township

🤢🤢🤢🤢

I paid a high price to write this negative review because the sandwich I had was absolutely terrible. I hope my review doesn't get banned. Never had I ever had a sandwich that was so bad that it made me wish I could be Ray J for a day, and have "One Wish"…😅

To make matters worse, I bought the sandwich at the airport where the food prices are ridiculously high, similar. I accepted my fate since I wouldn't have enough time to catch my connecting flight, eat, and wait in line for 20 minutes. I had my heart set on the Nashville hot chicken because I saw it advertised on the menu and thought it would be great. But when I saw someone else's ordering screen, I noticed a spicy BBQ chicken sandwich that looked like something I would make up on my own .

After consulting with the team about the audible on the play, I was ready to call, it took less than 1 min to place the order I found a place to charge my phone and eat, even though, it was awkward to have people watch me eat. I felt like a spectacle 😅

The fries were average, and I was so hungry that I enjoyed the crunch, but it was clear that they were just frozen fries from WalMart being sold at a higher price. Now onto the sandwhich. After pulling it out the bag and unwrapping it, I noticed it looked nothing like it looked on the ordering screen menu. This burger was small and I even checked the bag to make sure nothing had fallen off the sandwich when I unwrapped it.

The taste of the sandwich was like they had just smothered some random sauce on it and microwaved it until it was hot. It reminded me of the food you get in a Texas high school cafeteria. I've even had better food in hospitals, believe it or not. Adding to my disappointment, the lady behind the counter yelled our names as if we were in trouble. It felt like someone was going to arrest us for supporting an illegitimate business pretending to be a chicken sandwich spot….

I was only eating to satisfy my hunger.

Yeah, I really...

Worst customer service experience of my life. I’ve never been verbally abused for responding to my own name before, especially not when my name was called at a restaurant. The lady handing out the orders (after a 20 minute wait for chicken strips) refused to call out numbers and would only tell you the first name on the order. My name was called and two of us showed up. We asked what the order number was since we had the same name (the order number was printed on the receipt attached to the bag) and she said “I go by names, no numbers” (direct quote) eventually after she yelled the name at us two more times she told us what was in the bag and we figured out who’s it was. Thank the lord we didn’t order the same thing. The next time she called a name that sounded like mine, but wasn’t mine. After she yelled it in our faces that was clear. A few minutes later she called my name again, I looked around the crowd before going up. She could have just called order numbers and avoided that confusion.

If you think this is an isolated incident you’d be wrong. She verbally berated multiple customers who tried to order any sauce that wasn’t ranch. Apparently they were out, but I’m not sure how we were supposed to know that before ordering.

The list goes on, but I need to get on my plane. Oh, the food was average. The chicken and fries were over cooked. Highly recommend finding another restaurant in the airport, I...

Customer Service = Poor Food = Acceptable

Employee 1: “Andy J!” (Order is ready)

Me: (After approaching counter and verifying contents of to-go bag, talking to Employee 1) “Ma’am, I’m missing the BBQ sauce.”

Employee 2: (From the kitchen in a loud, angry voice) “You gotta pay for that!!”

Me: (While wondering why the kitchen staff is yelling at me through the window) “The sauce comes with the 9-piece meal.”

Employee 3: (Another employee aggressively approached me from the kitchen area, very much in my personal space) “You need to get back from the counter!”

Employee 4: (Mopping the lobby area) “You need to move so I can mop there.”

Me: (Not yet having accepted the bag of food missing the sauces and wondering why so many employees are involved at this point, responding to Employee 3) “This is my food in this bag on the counter. I’m waiting for the missing BBQ sauce.”

Employee 1: “I usually put the sauce with the fries”.

I waited another moment and Employee 1 put the BBQ sauces in the bag.

This was, among other things, an unnecessarily confrontational experience. Please hire a competent manager and help these employees. They are ill-prepared, running amok, and simply do not understand customer service or their individual roles and responsibilities.

As far as the food… Other than the sandwich being a soggy mess, the strips and fries were...