Chipotle Mexican Grill — Restaurant in Lake Township

Let me preface by saying Chipotle food is good and this rating is not about the taste of the food served. Instead, this is a PSA.

Please note that the scanner at this location does NOT work! If you're a Chipotle rewards app member, you already know that you're supposed to scan your rewards app before paying- That is exactly what I was doing for all of my visits, yet I recently found out that 22 of my Chipotle visits were not counted!

Since I was scanning my rewards app before paying each time, I figured I was getting my reward points and I did not keep the physical paper receipts. Only recently did I notice that my points weren't adding up, so I contacted Chipotle Support and they told me nothing could be done unless I had the receipts. I even sent them my bank statements to prove my 22 visits, yet they said no. I was extremely bummed out as I spent a ton of money at this restaurant, averaging $30 each visit and I was missing points for 22 orders- that adds up to a lot. To be told "that's too bad" was quite the disappointment as I've clearly been following the rules of scanning the app before paying and I was supporting this company heavily.

If you are a rewards member, scanning your app at check out at this location is not doing anything. You'll have to keep receipts and enter them manually on the app from now on. And if you're management at this location and you see this review, please look to fix the code scanners at check out and let the employees know of this issue so we can prevent this from happening to...

I visited this chipotle January 6, 2017 it was around 8 or 9 at night. I usually love this location despite its new and has new workers who seem uncoordinated at times. My experience this time was frustrating. I had a buy on get one card. I ordered two bowls and on one of the bowls I wanted triple chicken because of how full the bowl and the fact that my boyfriend doesn't like his gaucamole warm I asked for the guacamole that I wanted in that bowl on the side. The woman working cash register told me I had to pay for the gaucamole separately even though I know it would've came free with the bowl that would've been comped from the buy one get one card. She then made me take the guacamole out of the side cup and made me put it onto my bowl so I didn't have to pay for it. I've been to many different locations I even worked at a chipotle for 3+ years and this has never been an issue. Has policy changed? Or was she just mislead by poor training? Not only was this a problem but the lettuce they used for my salad was shredded and by the time I got home the lettuce was extremely welted and soggy from the extra juice and my paper bowl was seeping wet. I gave two stars because I believe this location isn't a bad one maybe they just need...

This place is always a big miss with the white rice and the meats. This is the third and last time I will visit this location. The chips are stale. The guacamole tastes unripe and has a very strong onion flavor to it. The rice never has flavor. The previous two times it had no flavor and this time it was slightly undercooked and no flavor. Most of the items they offer are very bland. The meats I got were barbacoa and steak. The steak has excess fat on it making it chewy and unpleasant to eat. The barbacoa was pretty good though. The crew is pretty young looking. I'd probably invest in more trained cooks or actually training their current crew to make the food a little more flavorful. With so many Mexican restaurants in the area, I'd be more then happy to go to those from now on. Gave this a shot. But 3 times and I have never been satisfied with my order. Next time I crave chipotle, I'll make the exta trip to...