Hong Kong Restaurant — Restaurant in Lake Township

1. They use staple wires to seal their orders with both styro containers and those white cardboard boxes. 2) I have been a customer for nearly five years and recommend family to go there. There used to be a lady who was cheerful and pleasant. They do not have tofu on the menu but this lady from a few years back made a special order for me and I was willing to pay. She made it clear though that she cant put that on the menu and I respect her for what she has done. Her demeanor and courtesy was exceptional and I promised to return more frequently. There was another lady who kept the place really clean and tended to the plants by their window. I seldom see those women at the store anymore and they were the stronghold of what customer service was all about at that place. 3) Prices have gone up and the sweet and sour shrimp has become too sugary -- like a whole bottle of pancake syrup was poured in. 4) After a terrible experience few months ago, I said to myself to give them another chance -- that review is missing . I think it was about "86 items from the menu", waiting bit too long for my order, still the wrong order came, and the lack of friendliness -- can't remember the details but I have been very patient with their short comings. However, the bad taste of a negative experience sticks. Yesterdays experience put the cap on it. Therefore, I would not be frequenting this place any longer even for delivery and GrubHub. The worst nightmare of seeing staple wires on to-go containers would be thrown out the window once and for all! There are other dining options, and if the next option does not work out, then move on to another till we find...

I normally don't give bad reviews on people's restaurant pages however my experience two nights ago has prompted me to do so. First of all the delivery service was good but I felt as if the prices were very expensive for what we received. We ordered the potstickers as well as the sweet and sour chicken with beef fried rice and I had the spicy pan fried noodles with shrimp. The sweet and sour chicken was fine as was the beef fried rice although it looked quite doused in soy sauce. My boyfriend did not complain about his meal. The potstickers were very juicy on the inside and were the star of the meal. When we got to the spicy pan fried noodles it honestly looked like a grey hot mess. The veggies which were pretty much just bean sprouts and celery with about 9 shrimp were in a separate container and we're very overcooked almost to the point of it being mushy. The very Thin vermicelli noodles were in their own container and looked like yellow floss. We ordered the large but honestly I wish I hadn't ordered it at all. The sauce was not spicy at all and the sauce again was very gray and tasted kind of off. If the noodles were pan-fried I would know it because they seemed more like they were steamed rather than fried. There was no redeeming quality to this dish and I hope for their sakes that my order and somebody else's got mixed up because this was not what I expected from the description on the menu. My boyfriend did not rave about his food, I hated mine and the pot stickers were great so I'm giving this restaurant a two star rating and I won't be eating here again as we have plenty of other good options...

It was a 🌞 afternoon thought of having an enjoyable meal but it was a horrible experience at Hong Kong Restaurant! The order taker was robotic, never smiled, wasn't pleasant, didn't seem to be grateful that she was open and had a customer. She wasn't even polite at all! She wasn't listening -- i asked for dine in but she gave me my meal to-go. There was no thank you when i paid for my order. She just said. "Sign here. Here's your receipt." As i left, neither one of the two order takers even bothered to thank me for my business. An empty table across from where i sat to wait for my order remained unkept the whole 15 minutes i was there. There were no customers who walked in. There were a few phone calls but the other girl was handling those calls. Overall rating would even be less than a one. I felt like a college experiment. I felt like a number, not like a paying customer. Chinatown is nearby, there are decent Mexican restaurants on 55th Street as well, Subway is across from them, and there are quick Chinese meals you can cook at home for yourself and your guests for a fraction of the price. In a different scenario, a delivery person dropping off my order would have been a more pleasant...