Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Lakeway

My wife just had a terrible experience at the Papa Murphy's in Lakeway with the "manager" Zach.  We have been ordering pizzas from them for the past 10 years.  And we always get the plain cheese pizza.  Every Friday we order a pizza and my wife picks it up.  Today, I mistakenly ordered the "value" cheese pizza.  When my wife went to pick up the pizza, she noticed that it didn't have the "yellow" cheese.  She very nicely asked why it was different.  With an attitude, the "manager" Zach said that I had ordered the value pizza.  So, my wife went back to the car and called me to confirm.  She went back into the store and again the "manager" Zach gave her an attitude.  She asked if she could buy the extra cheese and if he could put it on.  He said that he is not able to re-open the pizza after it's sealed.

This was after my wife saw the other employee hand Zach the dough with his BARE hands!!!

So, my wife threw out the pizza into the trash can, went up to the counter and asked to order a new cheese pizza.  Zach got all upset because she threw out the pizza that we had already paid for.  He told her to get out of "his" store and refused to sell her a pizza.  He pointed to a name on the door and said "that is my name."  And he kicked her out of the store. There was a man repairing the door that witnessed everything.

After my wife told me this, I called the store to ask for the franchise owner's phone number.  Zach said that he didn't have the number and that I should go online and look it up.  I asked to speak to the manager and he said that he was the manager.  I asked him how does he contact the franchise owner if he needs to talk to him.  He said he has to call corporate and uses a special crisis phone number that he calls.  I asked him for the number to corporate and he said that only employees can use the "crisis" line and I'm not an employee.

I have called the Franchisee Information line and left a message. I am absolutely shocked at how terrible my wife was treated.  I have met the franchise owners before and if they are still the owners, I can't believe they would hire this guy. Hopefully, they will see this review and contact me.

Brett

Edit: Reading the other reviews, I see there is a new owner as of June 2024. I have filed a complaint with the corporate office. We will no longer be visiting this Papa Murphy's. Unfortunately, the other locations in Austin are out of the way, so we will have to find another pizza place. What a disappointment!

Other than the rudeness, I would be very concerned about possible health violations with the handling of the dough...

What an absolute experience with the management! Loyal employees that one has stood out for over 5 years! He has been up to standards and is overall the fastest when it comes to anyones order. He knows what he is doing! Zach has been able to keep things in order after the 2 last franchises have unfortunately left. After reading a review this is not at all what zach is like and should he redeemed as bad behavior of the customer! And also to put a point this store has looked clean and up to standards regarding health on my end! What a way to act online to that report!

Overall one of the best deals out here in lakeway for pizzas will always bring love to my family...

Not sure what's happened in the past 6 months to a year or so but not the quality nor do I get what I asked for when doing an online order. Extra extra garlic I paid for for my combo, nope, extra salami nope, extra herb cheese, nope. Last time they didn't have the proper order. Not sure if I will return or not. Maybe owner change?? Idk but has taken a dive in my opinion.

Retraction....

Visit on 6-13-24 pizzas were all done as ordered and were some of the best we've had in a while. The crew on this date did a fabulous job! Big Kudos from a...