Arby's — Restaurant in Lakewood

I'd make it negative stars if I could! I pulled up to the drive thru at about 6 pm on a Saturday and sat at the speaker box for a couple minutes, saying "hello" and "is anyone there?" No answer. So I pull around to the window and everything looks pretty dark, it's becoming pretty obvious that no one is there. I decide to drive around to make sure I'm not missing something. All the lights are off and not a single person inside, but there is also nothing saying why! No notes, no explanation, no reason it should be closed!

I get that we are just coming out of a pandemic and things happen, but that doesn't mean you can't leave a sign as to why the store was suddenly abandoned! A sign on the drive thru speaker saying they are closed would save people a lot of time and frustration! (I was not the only car that sat there wondering what was going on!) It would also be really great if the sign stating they were closed also said where the next closest store was. I had my heart sweet on a gyro and still have never got one. Personally I would also like to know why the store was closed during dinner time on the weekend! If it was due to Covid, I'd like to know that they are taking precautions and making sure their employees are taken care of and that once they reopen, they will be even more careful so neither their customers or employees will get sick. Because this closure was handled so poorly, I doubt I will ever try to return to this store! Not only did they lose a lot of business today, they may have lost a lot more business in the future. All because putting up a couple signs notifying customers they were closed was not...

I was so disappointed in my customer experience with Arby’s on November 18th at 8:32PM. The employees behavior was uncalled for and flat out disrespectful. I placed a mobile order for French fries, expecting to pick them up with no issue.

When I arrived, the employees were banging the bag against the counter, laughing and asking who would order such a small item and that it was like nothing was in the bag. I told them it was my fries and took them home.

Once home, I saw that they had written “Do not come back” on the outside of the bag. When I opened the bag (with 9 Arby’s stickers) there were six additional sealed bags before I got to my fries. Each layer had a rude and disrespectful comment on them. (See photo). I would attach the video I took, but Google does not allow it. A waste of Arby’s resources (bags, stickers, labor) and an insult to a previously loyal customer.

I want, at the very least, a refund for this. It was absolutely uncalled for - and completely rude. I normally wouldn’t write a review for a $3 purchase, but no customer wants to be told to never come back. Y’all do not deserve my money.

However, I have reached out to Arby’s with feedback and no one has returned my inquiry. Unfortunate because I often shop at Inspire Brands (Arby’s, Dunkin, BWW, BR), but this has made me question whether I want to be a customer at any of...

We ordered at the window, one meal deal & one extra sandwich. And cashier was uncommunicative, refused to repeat our order. It was about $30, when we were expecting $20, $22. We just paid for it at the window, credit card, and asked for the receipt, (cashier didn't like that either,) when we were handed the food /receipt, he hadn't rung it up as asked, with the meal plan upgraded, and changed us for the full price of poppers, and gave us an unwanted curly fries. Not only do we not care for them, they were overcooked and dried out. When I asked about a refund, he stated it had to go back onto the credit card. My Grandmother didn't like that, unsure of the tech, so we just left. I'm still mad about paying for nasty fries I specified I didn't want. Which I've never liked, my grandmother didn't want, And paying 'full price' for the poppers, which have gone up significantly in price Anyway.

And why ever did Arby's get rid of the potato cakes?? I'm still salty and sad about that. Loser move Arby's.

*edited to add- Another loser move by Arby's, responding to my review with a link that doesn't work. Sure you care about improving....