Domino's Pizza — Restaurant in Lakewood

It was the rudest strangest experience I have ever had. I ordered a pizza curbside pick up. When I ordered the pizza I received promptly a text requesting I reply to the text with here when I arrived. I replied here and waited 7 minutes before I went inside the store to get the pizza. A very rude young man slid over a cold pizza to me without an apology or explanation dismissing me. As he was running away I asked about the 2 minute guarantee. He said I did not let him know that I was here. I showed him the text message with the the instructions and the time I replied. He said I didn't do it right again. I asked if he could make this pizza free he said I can't. I was trying to respond when he abruptly ran to the back and out came the loudest rudest man I have ever delt with. He also told me that I did respond correctly even after I showed him the text and told me he is not going to make this pizza free. I started to tell him what another did when he told me to get the hell out of here. I said it would nice if one of them had at least apologized when he said "what are you going to do beat me up over a pizza?" as I was leaving. Again he said get the hell out of the stare as I was leaving and the door was closing behind me. I left with the cold by now pizza. It was so odd. I was calm and not aggressive or argumentative. I would at the very least like an apology from...

I’ve never had Dominos before and only decided to try them because of the viral tiktok trend going around (pan pizza, garlic parm sauce instead of red sauce, bacon, philly cheesesteak + EXTRA garlic parm sauce and EXTRA cheese). The only difference between my pizza and the viral one is I didn’t ask for extra garlic parm sauce or extra cheese. My pizza came extremely burnt. When I called about it, the guy I talked to alleged 1) that’s the way it’s supposed to look, 2) it looks like that because I didn’t get the extra garlic parm sauce or cheese (he said this when I referred to all the pizzas on tiktok) like those videos on tiktok, 3) there was nobody else to talk to in the store besides him to handle my order and advised me that because it is a franchise, nothing would be done about my order aside from a store credit or a remake.

Now in all other cases, I would have considered either option (even though it’s after 8pm on a Sunday night so I don’t want to wait for a remake and I’ve never ordered from Dominos before so I wasn’t confident enough in utilizing a store credit), but the guys tone and customer service were very rude and condescending. He told me to call corporate and I plan to do that tomorrow.

Will not be ordering from here again off the strength of that...

The service and food quality at this location are good enough; I take issue with changes made by the company as a whole. The last time I called an order in on the phone it had been outsourced to a non-native English speaker. Very much of a hassle, with lots of potential for misunderstanding, and additionally I had to wait while it was verified that they could deliver to my address which is under a mile from the location. I get incessant advertisements in the mail from Domino's yet can never find a current list of prices nor an accurate selection of available toppings. They discontinued anchovies (I know many people are repulsed but check it out: anchovies are a traditional topping in Naples, the birthplace of pizza)... then they discontinued red peppers... what next? They also do not offer any marinara sauce with their cheesy bread. Simple things such as these which make for bad business and simply do not make any sense. I've preferred this chain for decades over their competitors but at this point, I think I'm finished getting food...