We ordered at the drive thru. Knowing we had rewards to claim. It seems they do not notify you of what you have in rewards anymore, you have to ask since they do expire. Guess they don’t want to give it out if they don’t have to so they expire. We asked about the $5 off reward and the cashier didn’t seem to know what she was doing and had to close the window and ask for help. She then said it wouldn’t let her apply it and that it’s only for the app online orders. It does not say anywhere that rewards are online order only. I said fine, I’ll deal with it later and checked out. I called about an hour later and spoke to the manager. Apparently she knew about this issue about not giving out rewards for over a year and didn’t bother to ask or inquire about a fix. Seems like a bait and switch which raises legal questions. I asked for owner contact info and she could not tell me if the number she had the was business or personal so she could not give it out. As a manager this is very important info you should know. She gave an email which I am not sure was correct. These issues would not be acceptable in other organizations as it erodes the fabric of customer service and would be delt with on the spot. I hope there is a remedy to this situation as it should be elevated beyond the local owners due to the legal implications of dishonest service.