Taco Tonto's — Restaurant in Lakewood

I used to be a big fan of Taco Tontos but they need to get their ordering system straightened out. Of the last 5 orders I’ve placed 4 were completely wrong. The previous 4 orders were supposed to have no meat yet to my surprise there was meat in all of them, there’s no way it was an isolated incident as these orders we placed at different times. This most recent and most likely last attempt to order came to use completely cold and wet nachos ($23 down the drain, and why were they wet??)…it was disgusting and inedible. I’ve done the whole call to get the order corrected and let them know there was an issue (spoke with Olive, who was very apologetic, kind and helpful) but the way there kitchen is run has to be fundamentally flawed because nothing seems to have changed. Maybe a bad review (honest review, bad experience) will help others because complaining to the staff hasn’t. I’d like to give them another shot but after this last time I’m all out of chances, shame on me for continuing to go here. The food is good when it’s right, but I’m done with this place, maybe they need to stop doing online ordering. Ive ordered from here and gotten my order back either completely wrong or containing meat (I’m vegetarian) which is a big reason I really want to stress why it’s so upsetting…if someone has an allergy and you mess up their order (either completely or containing items not ordered) YOU COULD BE SENDING THEM TO THE HOSPITAL WITH A CARELESS MISTAKE LIKE THAT!!!

The only reason I stuck around as long as I did was honestly because of one employee Olive, who seemed very sincere and happy to help. If it weren’t for them I would’ve stopped going a long time ago. So thank you Olive for a great customer...

I’ve never had such bad service in all my years ☹️ so, sadly, I cannot recommend Taco Tontos anymore. We took 9 ppl last night. I’d made a reservation the day before. We were seated upstairs, all the way in the back, which was quieter, and we appreciated that, however, the server literally brought our drinks, food, etc only one or two at a time. He NEVER used a tray. Margs took 20 mins, soda took 30. Brought chips and queso with no small plates for the table so we had to pass the basket and one bowl around. Food took 90 mins from when we were seated. He auctioned off the food and forgot EVERYONE’s order. Two entrees were not ordered and on two others the beef was cold. Our guests love the “magic melt” option, we ordered & paid for it, but didn’t receive it. The server interrupted one guest mid opening a gift and just kept telling a personal story. Dude, take a hint and go! We were literally watching her open gifts when he inserted himself. I had to ask for waters to be refilled. It was a disaster. One guest didn’t have their food , which was literally ONE taco, until everyone else was finished and their plates cleared. The staff we encountered seemed under the influence of something. It was truly an...

Average is the best way to describe it.

Steak burrito was good - I added corn salsa and jalapenos in addition to what it came with. Very good, filling, tasty. At $7.50 it's probably priced about right. Nothing overly memorable but better than the appetizers...

Tried both the guacamole and the queso as appetizers. For the price ($3 each) the portions are decent.

Queso tastes exactly like the run of the mill Velveeta stuff you can make at home by the pound for a few bucks. Melted Velveeta and salsa, tastes like Velveeta and not much else.

Guacamole is also not impressive. No tomato, no onion. Just very finely mashed avocado and I saw a few specs of cilantro. It's an avocado purée with some lime and salt basically. I prefer a guacamole with more to it - jalapeno/serrano, tomato, onion. Just something more than what it was.

Also liked the texture of their hot sauce, thicker like they had some pureed potatoes in there (like chipotle hot salsa kinda) - but it was supposed to be hot sauce and there was no bite, mild sauce would be a more accurate description (maybe I got the wrong one)

I think they're off the mark a bit, need to do slightly better to compete with all the other food...