Taco Tonto's

I used to be a big fan of Taco Tontos but they need to get their ordering system straightened out. Of the last 5 orders I’ve placed 4 were completely wrong. The previous 4 orders were supposed to have no meat yet to my surprise there was meat in all of them, there’s no way it was an isolated incident as these orders we placed at different times. This most recent and most likely last attempt to order came to use completely cold and wet nachos ($23 down the drain, and why were they wet??)…it was disgusting and inedible. I’ve done the whole call to get the order corrected and let them know there was an issue (spoke with Olive, who was very apologetic, kind and helpful) but the way there kitchen is run has to be fundamentally flawed because nothing seems to have changed. Maybe a bad review (honest review, bad experience) will help others because complaining to the staff hasn’t. I’d like to give them another shot but after this last time I’m all out of chances, shame on me for continuing to go here. The food is good when it’s right, but I’m done with this place, maybe they need to stop doing online ordering. Ive ordered from here and gotten my order back either completely wrong or containing meat (I’m vegetarian) which is a big reason I really want to stress why it’s so upsetting…if someone has an allergy and you mess up their order (either completely or containing items not ordered) YOU COULD BE SENDING THEM TO THE HOSPITAL WITH A CARELESS MISTAKE LIKE THAT!!!

The only reason I stuck around as long as I did was honestly because of one employee Olive, who seemed very sincere and happy to help. If it weren’t for them I would’ve stopped going a long time ago. So thank you Olive for a great customer service experience.