So I just moved here from city of La Puente/Hacienda Heights area over there pho is a soup you can get almost anywhere moving down to Lancaster. I didn’t find many places that offer Vietnamese and I was in the mood for some. This place had OK ratings. My expectations were probably a little high given the fact that I’m in Lancaster now, but honestly I expected basics service was horrible. It seemed like they were very understaffed and the lady that was there was very very short she kept telling me to wait in between my order so she could go help somebody else, after that it took everything 30 minutes or more just to get my order out and when I received my soup, all I can see was noodles and no broth so I asked if I could get more broth and they said they would charge me and I told them why do I have to pay for more broth when my plate should have some in it and I even asked to speak to the manager and they gave so much attitude and I asked if my plate looked like it had broth in it and he said no and and said that I would have to pay extra four dollars to get more broth I did not think this was OK. Given the fact that service sucked. I waited 30 minutes for my food and my food was not done correctly. I believe that if you’re making a dish, everything should be measured out, and clearly that was not the case . The eggrolls were OK they did not get served with lettuce looked like frozen eggrolls. The soup was good. Just wish they would’ve added the broth the way they should’ve so overall it’s OK if you’re desperate for some Vietnamese references. Will not...
Read moreLook, i'm asian and I don't expect much when it comes to customer service as long as the food is good but my family and I literally did not even order food here and just walked out due to the lack of any sort of service! Usually, when you walk in a Pho restaurant the aroma is usually amazing but this place? Absolutely nothing. And here is where my patience ran thin.
After sitting down and having no one service us, we decided to walk out and leave. I understand there aren't a lot of options in the AV for viet food but I would rather not eat than support this place.
FYI Boba Cove & Cafe has some pretty decent Pho and super...
Read moreThis place by far has the worst service I have ever seen. I have gone here a few times because I actually like the food . However I can no longer ignore the horrible service They don’t answer the phone to place an order . To get a soup takes them 45 minutes 🤔 everything for pho is pre made . 2- I asked them for chille sauce they want to charge .75 cents for each one which is outrageous seeing how if I was sitting there it’s u limited. 3- ordered the egg rolls they are supposed to come with lettuce so upon arrival I asked if they were in the bag? The lady stated you didn’t ask for it when placing the order , umm I just asked . Wants to charge me again??? For what I’m not sure it’s supposedly comes with it . 4- they over charge the menu states a regular pho is 9.85 $ and the egg rolls are 8.95 how did she come to $26 ??? The service is horrible here . So if you don’t mind good food but being overcharged have to wait 45 minutes and paying for hot sauce when it’s free when you dine in then go for it . I’ve given the place 6 chances and I’m done...
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