Sub Machine — Restaurant in Lancaster

Today was my first time ever trying this place and it wasnt a pleasant experience.

I walked in with my family and no one greeted us. Ok whatever no one said hi, not the worst thing in the world. Get over it....

Then the lady at the counter ask what we would like. (Younger girl with dark hair) No smiles, not very friendly but not rude either. First impression tells me she didn't want to be there.

Then this older red headed lady walks in and the mood changes. First impression is she is the mean boss lady because everyones demeanor changed as soon as she walked through the door.

Anyway my husband states which bread he wanted and the young lady informs us they dont have that bread. Ok whatever, it happens right. so he settles for white bread. He ordered a pastrami sandwhich. Red head lady comments "another pastrami" in a tone like she didnt want to have to make a pastrami sanwhich?. I didn't really understand the necessity of the comment. So husband wants to leave after that and take our money elsewhere because this place clearly does not Have a grasp of good customer service. We decided to stay.

Now comes the weird part. Red head lady comes out of the back and is like " why do you guys have such a hard time keeping the stuff in the right containers" then with her bare hands starts picking out all the veggies that had fallen into wrong containers. She then brings out fresh veggies and scoops the veggies out with her bare hands into the old veggie containers. (old should go on top right!) Um lady, you need to put some gloves on those hands! Especially since i seen you wipe the counter in the back with that wet rag and now your touching our food with your nasty dirty rag hands. So now we got veggies in that bin that will go bad and have already been exposed to bacteria and now all that bacteria ia getting into fresh veggies. Then when you place your order and tell them which bread they place your bread in the window on the counter. No plate, no napkin, no anything.hello guys, even though you wiped that counter there is still bacteria on it! Wow i am like disgusted at this point. So anyways...

I order the "gambino". Wow what a dissapointment. I felt like i was eating microwaved meat. Very poor quality . the chicken felt soggy and with every bite i took i was eating mouthfuls of lettuce and marinara sauce. I was looking in the sandwhich to make sure there was meat at first.

My husband did not care for his pastrami sandwhich, which is odd because my husband loves pastrami sandwhiches. We both agreed we would rather go to subway.

In conclusion, my family will never eat here again.

Red head lady definately needs to take a course or two in proper customer service, proper food handling tequniques and proper way to treat employees.

As we left my husband said " if we get sick, we know why honey" .

First impression: Poor quality, poor service, and contaminated food.

The sitting area was clean. That was the pnly poistive I...

The very best sub sandwiches in the entire Antelope Valley, for the money. (See Revision). I have been coming with my family to sub machine since they opened approximately 3 decades ago. Ask for double meat and cheese and you will get an incredible sandwich. In my opinion the bread rolls here used to be much fresher and of better texture and flavor. The rolls once seemed as if they were baked on the spot, but they are not. The only constructive criticism I can offer to an already excellent sub sandwich Deli / restaurant is to improve the quality of the rolls and put more meat and cheese on the sandwiches, two more ounces would be perfect, without this customer having to order double meat double cheese.

That being said this is still the best sub sandwich shop in the entire Antelope Valley if not Beyond these borders. The best iced tea as well brewed fresh from Farmer Brothers.

The only way to top sub machine is 2 go to Southern Louisiana to the many po-boy Shops Down Yonder way. I love walking into the sub machine the smell of fresh-cut meat's and veggies is utterly delightful as a deli is and should be. Keep up the good work.

**Revision- July 2020 [For the money this is the best Sub-sandwich shop in the AV. The rolls at one time were much fresher and tasted homemade. The last two times I ordered to go here, the rolls were dry, almost stale, and overly flaky and much fresher. Not sure if y'all changed vendors a year or so prior, but the roll quality is going downwards. Note: a business should never move in a negative direction due to quality standards. I spent my life as a Quality Mgr for 3 Aerospace Corporations in the AV/Plt. 42, I do know quality when I see it, smell it, taste it et al. I have downgraded my rating from a 5 star to a 4 star as a result of rolls which no longer meet my...

Don't go here if you are a first time visitor with dark skin. :( I walked in with my family and was treated like dirt it seemed.

The first thing I told the women behind the counter was that " This was our first time here." Instead of educating us about what each sandwich had on top of it they treated us like we were the stupid ones cause we didn't know.

I ordered two sandwiches and a children's sandwich. She was so rude when I said my son wanted a chocolate chip cookie with his meal. It was like she felt I should have known the meal included an oatmeal raisin cookie. UM I said I never had been there before!

The two women were looking at us like we were nuts. I'm a smart women but I can't read minds and the menu doesn't say at all! I noticed that every one else in the restaurant was white and highly respected it seemed. But we weren't at all. :(

The food was just okay -- it wasn't amazing nor horrible. The prices were slightly high because we normally only go to Subway. The only plus I can think of is that they carry raspberry tea ( our favorite ) and have very large cups.

I doubt we will EVER go back to a place where we were so unrespected again. I think we will stick with our normal Subway where they aren't mean to people with dark skin and treat US like we are...