The Home Depot — Local services in Lancaster

APPLIANCES— DO NOT BUY ANY OF THE FROM HOME DEPOT!!! Buy from AMAZON!!! The manager at the Lancaster/20th St. West store, Kelly in appliances is rude and treats customers like a dog. Patrick the assistant store manager pretends to be helpful but the only words that come out of his mouth is there’s nothing I can do it’s between you and LG because 48 hours have passed. Home Depot only have 48 hours of return/warranty regardless of date of installation from their own people!! A NEW LG washer broke in less than 48 hours after installation. I called Home Depot to report and now they say they have no record of my call and that I canceled the service call. Even though I have proof on a text msg with LG, that I did not cancel the service call, Patrick refuses to allow me to show it to him. Home Depot refuses to replace it, even though LG WASHER has a recall. Even though Home Depot knows there are issues with the installers, they will tell you that it is your problem between you and LG. Home Depot says they do not sell the appliances. Appliances that are not physically in the store, you are not buying from Home Depot you are buying from the company who makes them. Home Depot does not care about their customers. TO TOP IT ALL OFF THE INSTALLERS DID NOT TIGHTEN THE GAS LINE TO MY LG DRYER AND GAS WAS LEAKING IN MY HOUSE FOR 3 DAYS BEFORE I NOTICED THE SMELL!! Plus they bent the pipe that comes out of my wall for the dryer vent and did not fix that either. Home Depot didn’t care. Not even an apology and still will not do what’s right!! A $1000.00 Washer broke and is now grinding on 2nd mini load and I’m stuck with it. The installers refused to install the washer because they said I needed new hot/cold valves...I didn’t, but had to put out the $$$ or they would not install. We have spent thousands of dollars at Home Depot but no more!! If you value your money and the hard work it took to make that money, BUY FROM AMAZON... they have a 30 DAY return no matter what brand you purchase. This is the second time this happened to us. We forgot about the first time, because that time the oven we ordered was too big and because we were doing renovations installation took a week after delivery. Oven was never opened. And our contractor read the dimensions and it wouldn’t fit. $7000.00+ would have been lost/burned. Had to fight, but they took it back and charged us a hefty restocking fee, but it was better than losing out on $7000+. So the next oven wall combo we purchased was an LG from Amazon. We have no affiliation with Amazon all I know is that Amazon has a 30 day return policy and Home Depot has a 48 hour one. Which one would you want 30 day or 2 today? That’s all I’m saying...LOOK AT Home Depot‘s RETURN POLICY!! You don’t have to believe my story, but if you care about your hard earned $$$$$$ READ what their return policy is on...

Can find most anything but staff is not readily available, maybe I arrived on a bleh day but I asked for help finding parts for a toilet. I was politely pointed to the plumbing aisle, but they was it. I can read and could have done that in my own but was left searching for nearly 15 minutes for a part. Another employee arrived with a customer on the same aisle and when he was done I asked for help finding the part that I had time to look up on line (thinking perhaps I need the proper name and part number to get assistance, thank goodness for Google). That employee said we don't carry that part because that model toilet was no longer made and pointed to the bottom shelf saying I may find a suitable substitute. Yup, on my on again! The same customer that the Home Depot employee had just helped overheard my sigh, sit on the floor and blindly start searching through neatly labeled boxes of parts. He helped me find a part based on my Google search and informed me its the exact same part I was looking for it was merely in a kit and not sold individually. WOW thank goodness he was kind as I was going to put off the repair until the following day. Good grief it would have been just as quick to have gone to Lowe's where their staff always walks you to the item you need or calls someone to the department to help, and they always asks if theres anything else they can help you with. CUSTOMER SERVICE IS EVERYTHING! Thank goodness for that stranger that helped me, great guy! Lesson learned, don't substitute what you know. I'll stick...

This was okay. I THINK IT'S THE SAME thing as the materials that are on the end over the phone with my time to meet the other person that has been working on my way to teach them to get back to work on my own business.I of my own life and it won't be so hard to find out what they have done the other person that is at least in a different area code and then I'll just get them for the first one I think they have done the other two things to be in a lot more often than I think they are going to say something else about it next time and our number is the best most streamlined people with vash don't allow them to get back to me but I'm gonna have to finish my time to go back to the end of this stuff but they have done the other one for the first one and they were able to help you out of your office and get back in the process of being able to get them done and I don't think they have done anything else but it doesn't matter what they say about it and get them done for the last time they have done it for a while I guess so much homework to help you out of your mind that we can look into 3 Alexa Siri all women Mia and then I'll send them to the end over end of this stuff my friend of mine has a lot better then I'll just try to be there in the next hour or two days and then I'll send them back to work on my own business account not my personal account for me to pay me back for a bit of a real life 🧬 I FBXJ HIM for me to come back to work on it or something else to help me with that stuff I was going through the process of...