Subway — Restaurant in Las Cruces

This one is for poor customer service. I order ahead on the app, frequently. I go to subway for my job across different locations, all the time (since I travel). And today this valley location made a mistake on my sub. They gave me turkey instead of tuna, which is understandable. But when I asked the sandwich artist about it she proceeded to look at me with what felt like disgust about wanting the sandwich I ordered.. then proceeded to never apologize for the mistake.. and then when I asked her if she was making it a melt (since she was using the regular bread) she decided to give me attitude. I told her I’ve had melts with the thick bread from other locations, which she responded that “no, other locations use this same bread too” even though I was telling her from past experience that wasn’t the case. I even went as far to try and show her on the app the differences in bread, but she decided she had enough of me and told her associate to tell me she was too busy to help me… this location is going downhill unfortunately. I’ll try once more and see how it goes next time before I make the final decision on this spot. The artists name was vinete or linete? Idk because I had to ask her fellow associate who told me she was “too busy for me” so hopefully management reads...

So incredibly rude! We went through the drive thru. When we got to the order menu there were no other vehicles in the parking lot nor could we see anyone in the dining room. There was one person at the drive thru window. We were asked to hold for 2 minutes before they took our order. 6 minutes later she came back and took our order. We got up to the window and she took my card to charge us and closed the window. 4 - 5 minutes later she came back with my card and receipt. We then waited another 14 minutes for our sandwiches. During all the wait times no one said a word to us! A “sorry about the wait” or “it is going to be a little bit longer than expected” would have made ALL the difference! A young guy finally came to give us our order and I asked why it had taken so long. He said it was because there were people inside and when I pointed out that there hadn’t been anyone when we first got there his response was an extremely condescending apology. His tone and manner were juvenile and petty. I’ve noticed that the service is generally slow at that location but the employees have always been nice and taken a second to explain any delay. This employee was...

We ordered inside the store and went back to the hotel to eat. Big mistake. It was around 7:00 pm. Another family was eating in the restaurant. We ordered 3-6" subs. Two of the subs had minimal meat (and the meat was prepackaged). I ordered the philly, and it was tasteless. The tomatoes looked fantastic, but they were dry and had no taste. The only thing that was good were the 4 pickles. My wife ordered a chicken avocado sandwich, but they forgot the avocado and tried to add it after everything else, so it was mostly put in 2 places, not the whole sandwich. If we had eaten in the store, they would have either remade them or given us our money back. I have never paid so much to get so little. We won't stop at this Subway ever again. If the minmal meat is now standard, I will not eat there again. The clerks were pleasant, the sandwiches I couldn't say enough...