We ordered a tuna sandwich a meatball sub and a cup of chili through room service. They didn't see tell us that it wasn't available for room service but they rung up what we didn't have 😒. Manager tried explaining that it was all up charges because of room service they added 10$ Grutity and a 6 $ delivery fee before the tab started door dash that get in a car doesn't cost that much.& We definitely would have gone down or dashed!!!😳 So why over the phone he didn't explain that while I placed the order all of these Changes that doesn't add up no kinda way . He call his self fixing it by taking off one sandwich and the delivery fee. I see why the employee was confused and confusing us by not explaining correctly the menu and tickets change was just wrong from the start. My items should have been rug up correctly or he should have said it was unavailable for room service come down and place the order but .. NOOOOOOOOOO it's the 16$ they didn't want to part with.This is terrible & it is getting over 18$ sandwich that the menu Stated it was 10.99 So watch them & THEY don't have a second menu ANYWHERE WITH THESE PRICES THEY CHARGE US ON IT?( Because it was rung up to tax the situation..) explaining these changes WOULD have been the correct way to have a...
Read moreSo I really like this place and the feel when you go in. I grew up in Ohio with a family that had race horses and I spent a lot of time in the Clubhouse at the track and soon as you walk in this place they have a beautiful picture that brought me great me memories. They have a special every month of a Drink, chips ,and this month is a lobster roll for $9.99. It's always a decent sandwich or sub. They sell alot of different specialty kinds of cheesecakes . Like oreo cheesecake and fruit ones. I saw a moose cheesecake and flan in the case. There French Fries are delicious and they have a Loaded fry that is also pretty good. While saying almost all good things,I have to say there food is just ok across the board. I eat there often because there prices are ok and its convenient when leaving the casino. I have seen them cut corners with meatball subs and cut meatballs in half to fill the bun. So if you are just looking for fast service and friendly people and a decent value this is the place. Just remember it's still...
Read moreI ordered a hot Italian sub with the bread not toasted and explained to put the veggies on after..just heat the meat and cheese and ordered a cinnamon roll warmed up with it. They brought out my sub with only meat and cheese on it with the bread hard and toasted( this is why I didn't want it toasted). I explained to the girl I didn't want the bread toasted just warmed up, plus there are no veggies on it. She said did you tell him that? I said, yes I did. , then she grabbed it from me rolled her eyes and said the veggies are in the bag.. yes they put a piece of lettuce, 2 tomatoes and onions in a bag for me to put on my sub when I got it. .. I waited for them to make another one and ate my cold $5 cinnamon roll that they didn't warm up. I only ate half of the sub because it wasn't that good. Meh at best! No apologies for making it wrong or making me wait, no follow up with how is it? No customer service at all! I probably won't eat here again and if I do will probably just get a salad, make sure it's right before I...
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