Panda Express — Restaurant in Las Vegas

Done dealing with this location, the employees here are so stingy and rude. My order was messed up on my lunch break I had to come back to the store and pick up my missing item, called before I came spoke with a manager asked if I could have an additional item for the inconvenience of them forgetting my food she said “sure you can have a bowl” I said oh great they will give me a bowl for my troubles.

Got there 10 minutes later ordered a bowl and my missing item she informs me I will have to pay the difference for the extra item because she is only giving me free rice.

Held the drive thru line up for 5 minutes.

I called spoke with the store manager he apologized and was very nice offered me to come in for a bowl for the inconvenience.

I come in the next day for my bowl, they wrote my name down and everything.

Employee at the drive thru window is giving me attitude saying “he only wrote you down for a side not a bowl” I said that is not true he promised me a bowl, he must have forgot to update it to a bowl.

She (Nataly) proceeded to roll her eyes get pissed at me (same thing the other manager did to me)

I had to beg the other manager that I was indeed promised a bowl from the store manager just yesterday.

Nataly tells me the store manager dosnt work there anymore. I said that’s weird cause I just talked to him yesterday.

Why do employees think they own Panda Express? Not only was I embarrassed two days in a row, this all happened while working from home on my lunch break dealing with people who take their jobs wayyyyy wayyy too seriously.

Been coming to Panda Express on centennial for 4 years. And I am done with this location.

Absolutely rude employee Nataly with a red shirt treated me absolutely terrible for a meal I was supposed to receive for the other manager treating me terrible the day before.

Stingy, unprofessional and think they are a gang of some sort or this is high school.

I’ve never seen employees investigate a customer getting a promised free meal before.

They called the manager on his cell phone to ask, did not believe me when I told them he had forgot to write me down for a bowl instead of string bean chicken.

Ridiculous and unprofessional.

Thank you to the store manager for helping me out, thank you to the manager working 09/07/24 4:55pm she corrected the employees mistakes.

But employees should not be dealing with customers who have called an had issues especially if they have absolutely no customer service.

Some might say I’m being a Karen and petty but what’s wrong is wrong and what’s right is right. Integrity and Customer service should be first not being the...

I am honestly shocked by some of these reviews. I have went to this location 4 times, 3 deliveries and one in person pickup. All times, the food has been hot, fresh and tasty. The one time I picked up in person a couple months back, I couldn’t believe how clean it was and when I stepped into the restaurant, literally everyone in the back raised their heads and greeted me in. They were very prompt and friendly and I have never had issues getting extra sauces like one review commented.

All it takes is asking politely and not acting annoyed if you actually want more sauce. These people don’t get paid enough to deal with your crappy attitude. I’m sure it’s company policy that if you ask for more, they only initially give you one more of said sauce but if you ask for a specific amount, I’m sure it would be no issue and the employee would happily oblige (as long as you’re not being a jerk). 5 out of 5 for me. Oh, and portions are plenty. Some people should consider...

Update: 7/10/21

We've recently gone back since the last review. I must say im impressed at Panda express Reached out to me after my last review to offer me two free entrees for my hassle. The food was as delicious and fresh as ever and the employees were friendly and helpful.

Usually love this place but after getting off of work and speeding to this location so that I could get my family a nice hot meal after a long day of hard work. I get greeted with a locked door and the workers cleaning up at 9:30pm which they don't close until 10pm. I work in retail and many of times I've had to stay later because we had people in our store until closing. To show up to buy food for my family and have the doors locked on me at 9:30 pm is kind of a slap in the face. I won't be recommending this location to anyone who ask and I probably won't be returning to this...