Panda Express — Restaurant in Las Vegas

I sent a mobile pickup order to this location THROUGH the Panda Express app. I was notified my order would be done 25-30 minutes later, ok. I'm fine with that.

I get a text that my order was ready 10 minutes earlier than expected and head into the store to pick up my order. Took a moment to find it, but I got my bag all sealed up and ready to go with all the checks that the order was complete.

I get home, start to unpack everything and I'm missing TWO of my entrees. I'm missing my 3rd entree on one meal and the entree out of single entree my bowl.

I call the store, notified them of the issue. They offered to make the missing items if I wanted to come back to get them, or "put my name in the book" so I could come back later to be compensated for the error.

Let me be clear: This restaurant is out of the way, but is still the most convenient location when I am driving home from my office in the southwest part of the valley. I am not about to put another 10 miles on my car today to go back for a couple of chicken entrees that they can't refund me for because I ordered through their own corporate mobile app.

I will not reward incompetence. If an order is not 100% complete it should not be marked complete. Get it together. I will not be back at this...

I’m here panda express now the manager he called the police on me, that I was trespassing when all I wanted was a spring roll I was dissatisfied the wrong sauce. I almost choked on the spring roll that I ate that I was asking the manager to replace because they gave me chilli sauce not sweet and sour sauce like I asked. I had to drive back to the panda express after leaving to ask for the correct sauce which is very inconvenient on my part especially after I paid my money. I paid the whole amount you asked me to pay and I asked for the sauce that i wanted which was sweet-and-sour, I didn’t ask for chilli sauce but that’s what I goti. I almost choked I was coughing my eyes are watering from the chilli sauce I didn’t want. Thank you very much Panda Express I appreciate the service that you guys give for paying customers and now I’m left feeling like a common criminal. the police told me to leave that I was trespassing and I need to get my money back because I don’t even want this food anymore since one roll is too much for panda to give to keep me satisfied I know it cost you practically nothing but Customer Service must not...

This is my first review ever but it was such an amazing experience despite the cliches about fast food customer service that I felt this place really deserved it but this girl deserved it even more. I went through the drive through on 11/25 and just seconds before I was ready to pay I dropped my debit card next to the seat and could not find it well when Iveth open the window she gave a couple of min for me to find it and I didnt I asked her if she could get rid of the bowl as I only had $13 in cash and I could've easily drove back around after I found my card but you used your employee discount and brought it down to $13. Thank you very much Iveth it was so nice of you! We need more people like you in this world and I'm sure you'll get far in life with such an amazing attitude! Panda Express this girl deserves...