Papa Johns Pizza — Restaurant in Las Vegas

ONE STAR IS TOO MANY! Ordered pizza online for delivery from the Jones location. Our family ALWAYS orders two XL pepperoni, mushrooms and sausage on a hand tossed crust. For the last 20 years this has been our order. My brother places the order and paid when it was delivered. When the driver pulled the pies out of the warming sleeve, he was asked why those are mediums. He replied "They are pan tossed." My brother said "I ordered two XL." The driver replied "Sorry" and walked away. This was only the beginning of the lousy customer service from this location. My brother called and spoke with condescending Nick. Apparently he's the manager, and as others have stated here, he sets a very low bar for customer service. There was no effort made by him towards a solution. My brother was getting hot at this point and I asked for his phone as soon as I got it, Nick hung up. So now I'm involved. I drove to the store dropped the pizza on the counter. I asked to speak with the manager and or a supervisor. I was told by a chubby girl she was the manager. I said "I want to speak with Nick." Chubby replied "That's me." The sarcasm was evident from the first words she spoke to me. I said "We didn't get what was ordered." I was told "That was exactly what was ordered and I could have a refund." I asked for the refund and got it, along with more snark remarks from chubbo. I was sure I had Nick pegged, and fired some of my choice colorful vocabulary his way. It was him, a Pillsbury dough boy clone! That set him off and said "That language, get out!" I told him "If he wanted me to leave he could do it himself." He accused me of being drunk, I rarely drink. He calls metro to ask for help with a belligerent customer. He told one of his pizza flunkies to get my license plate number. So I was spied on as I walked to my truck. What a sleuth Nick is! It was a delivery order, moron. I'm guessing over the decades we've spent well over a couple thousand dollars on Papa John's pizza. I assure you that number will never increase from this point on. Lousy, and I mean lousy customer service and mediocre pizza. Life is too short for either of those. I gotta go, I'm...

Saturday just after 11am. I ordered a pizza after browsing whats on the web today, specials etc. I saw a picture of the Mushroom Swiss Burger Pizza. The Burger part is optional for me but the white creamy mushroom part sent me on a tail spin. I called up and a straight shooter man took my order, nice tone but I could tell he was busy. Personally this is my kind of man. None of this giggling little girl crap I hear and the phone a lot. (makes me sick, guess that's not nice to say). He offered chicken wings and I couldn't refused. Bottom line is it came exactly when he said it would, seriously I was out the door to see if anyone might be driving by and the delivery man was pulling out the foods from his car. Ok so enough chit chat... about the pizza........ Just as I thought from the picture, its was so good. This is my kind of pizza! not a pepperoni fan. The crust was original perfect for me. It had a lot of toppings.... Lots of cheese more than one kind. Creamy juicy, can taste the mushrooms and the beef. Mouth full of pizza dough was amazing. Really loving this pizza. One more note of importance in my stupid opinion is the after taste. I mean when your back on the sofa with a full stomach and your having that nitrate and excessive sodium kick back that I usually get from the other pizza joints, I'm Not having it today. Perhaps its just this particular style of pizza. Boy did I luck out Today. The Chicken wings were Great. I know cause later today I knock off the 8 pack. Fresh and juices. The BBQ sauce was perfect, sweet not spices. And to Raymond my delivery man. What a warm and sweet man you are! Thank You all for my food feast and...

We have been ordering papa John's for many many years and we never had any issue until today! We were notified that our order has been delivered but We couldn't find it anywhere on our porch so we called them and they said our order was returned to them by the driver and could not give us any reason why. They offered to redeliver our order free of charge. After hours of waiting we decided to call again and follow up. They said the driver is back with our order again then put me on hold. When they came back to me they said the driver is on his way. I said " But you just told me that the driver is back with our order again!" He said it was a different order but the driver should arrive with our order in 20 mins. It was so frustrating but all we could do is be mad and wait. It took another 40 mins before we got our soggy pizza and cold chicken wings. I was really going to yell at the delivery guy but when It was an old man and he was limping a little so.....I just kept...