Roberto's Taco Shop — Restaurant in Las Vegas

So first off, me and my husband purchased carne asada nachos. We gave our 1 year old son some guacamole because he loves guacamole. It was the only thing we all ate that day, and very soon after eating we ALL feel nauseous and eventually we're all puking. My son had to go to the emergency room because he's so young, him puking was getting him dehydrated and is dangerous at his age. We all couldn't even keep water down. We spent a week in the hospital monitoring my one year old son because whoever made our food came to work sick with a virus or didn't store or handle food properly. So we finally leave the hospital with a doctors note (and our robertos receipt) for my son being sick from their food. Not only did i have to go through all of that but the employee STILL GAVE ME A HARD TIME Getting my refund back ! The employees name is BEATRIZ HERNANDEZ. Shes the rudest employee there and had NO empathy or compassion for What we just went through. She said Our doctors note wasn't specific enough for her. She refused to give me my refund, So i had to go get another doctors note. I came back and she STILL gave me a hard time ! They told me on the phone before i ever came to the store that i needed to talk to corrina. Both times i went they said corrina would be there but She WASN'T there either time. It seems like the beatriz lady was lieing because i told her im not leaving until she calls corrina on the phone so i can speak to her in order to get my refund back. Then after arguing for so long , all of a sudden i could finally get my refund back. I still never spoke to corrina. Just beatriz. Beatriz went to the back room alone to take pictures of my sons papers from the doctors and then said she had to keep my robertos receipt. That employee caused me to never want robertos ever again. You guys lost a good Customer and lots of money because my family and friends also loved robertos. But not anymore after i told everyone what happened. This is not acceptable and was very unprofessional of them. I talked to corporate. I will also be calling the health department on this location. NEVER go here..Unless you want to get sick AND have rude employees give you a hard time about something that was THEIR fault. Customer satisfaction should be the most important thing in running a business. Whoever runs this location seriously needs more training and also needs to have a long talk with their employees....

I used to love to eat at Roberto's but I'll never go there again after my experience at this location last night. I went inside and there was no one around. I stood there for several minutes, and when they noticed I was there they didn't say anything. I finally told them to please help me. I ordered the carne asada nachos. They didn't ask if it was to go or eat in, they just put it. in a bag to go. I opened it, and the meat didn't look how it usually looks. It didn't look like it had been marinated, or fried. Little to no seasoning too. I tried one bite of the meat and it was awful. I asked them if they had fried the meat, and he said yes. I told him I didn't hear them cook it. He said it was made earlier! So I asked for him to make it again fresh this time. When they cooked it a second time the meat looked very plain . I asked them if they marinate the steak, and they said no..it's just seasoned. Carne Asada is supposed to be marinated! So just asked for extra seasoning. When they brought me the second batch it tasted just as bad. I asked for a refund the second time. I was so d issapointed because I've never had a problem with their food ever. Also the salsa area was filthy. And barely anything left. They need to change the way they prepare the meat. A...

So this is my 3rd time ever in life eating at a Roberto's...I know crazy! I was missing out right?! *Skip to bottom for short version of this long story lol

I love the Chorizo and eggs burrito, the Chimichanga with Carne Asade and (the America"s a Melting Pot favorite) Carne Asade Fries- mmmm, (my taste buds say thank you to the French and the Mexican cultural for this amazing collab). Now, this last time i didn't know there was more than one type of beef, I was disappointed after ordering when I bite into shredded beef. I called and spoke to the manager and they made me another with the steak meat aka Carne Asada. You really can tell an establishment by how they handle small issues with orders or mistakes. He handled it great! Which made me super happy. I didn't pay almost $16 for a burrito, rice and beans just to not enjoy it. Thanks to the great food and service now I have officially found my new favorite location. Make sure if you have a prob to call within 4 hours and keep the food and receipt so they can happily fix the problem.

*Long story short, check them out. Try the carne asada fries or California burrito (mmmm Angie Like!) which is fries as well as meat and stuff, in the burrito!!!! What! Mind-Blown as well as taste buds too. Tell them Anime...