Dunkin' — Restaurant in Lathrop

My family and I were staying at the Great Wolf Lodge with a Dunkin’ location inside. We were excited on finding this out, since Dunkin is our favorite coffee place! Unfortunately our experience wasn’t the best. To place an order you have to use their kiosk. They had everything on menu like any other Dunkin location except the option for decaf drinks. This was surprising since I’ve never been to a coffee place that doesn’t serve decaf coffee, and unfortunately decaf is the only coffee my dad drinks.

After we placed our order for my sisters and myself, we waited for our dozen donuts and drinks. With my curiosity killing me I had to ask on why they don’t serve decaf coffee. The worker replied saying they DO have decaf coffee, you just order whatever you want on the kiosk and tell us you want it decaf. I thought this was super inconvenient not only for customers but for the workers as well. - Place your order then tell the workers you want “This Drink” decaf and then hope the worker remembers and/or tells the other workers. Seems like a lot of extra steps/work for something that can be easily integrated in the menu on the kiosk.

After waiting a couple minutes I received our donuts and drinks. After arriving back at our room my sisters informed me the drinks were made wrong, with the drink slip clearly saying what needs to be in the drink (the drinks were missing sweet cold foam and cinnamon sugar). I grabbed the drinks and made my way back to Dunkin’.

I went right to the pick up section and told worker the drinks needed to be fixed and I’ll be placing a single drink order that needs to be made with decaf. The worker fixed the two drinks and informed me that they ran out of decaf. I then asked her when will there be more decaf (expecting it to be like 30 minutes for more decaf to be made). She replied tomorrow. It’s not even 9:30am on a Monday and they close at 3:00pm. Very surprised and disappointed with that answer.

After taking the two fixed drinks back to my room, I joined my sisters for donuts and coffee. The donuts were good but can’t say the same for the drinks. The drinks tasted...

NOT Celiac friendly despite being located inside Great Wolf Lodge that claims to be Celiac and food allergy friendly. Couldn't even order bacon in a bag without being given a croissant with bacon and cheese which completely misses the point. Was told they don't offer snacking bacon anymore after being handed a croissant based sandwich. Advised the gal that no one at the register told us that. "Oh, this is the only way we sell it now." I explained, people with Celiac's cannot eat bread, wheat, gluten, I can't do anything with this... And received a blank stare. Finally, she offered a side of bacon. Then, she went to put it in the bag with the croissant. So frustrating. (The side of 4 bacon halves was tasty, so an extra star for that.) Others in the family got donuts, in a separate bag. Be forewarned, they are...

I went down to this store inside the Great Wolf Lodge as soon as it opened to avoid the crowd and to get the best selection of doughnuts.

We bought a half a dozen bagels, a dozen doughnuts, and a couple of cups of coffee.

The touch pad kiosk program was very clear in how to specify my order as far as which bagels should be toasted.

There was an option to select your preferred doughnuts at the counter, so that was nice. As soon as I paid, the counter person called me over to select my doughnuts.

The bagels were ready in a reasonable amount of time. (I had to go back down after I got back to the room after realizing they didn't include a knife for spreading the cream cheese).

The staff was very courteous and helpful.

It was a better experience than those experiences others wrote about for this...