Xfinity Store by Comcast Branded Partner — Local services in Manteca

Where do I even start. There was a promotion of $600 dollars for the iPhone I was trading in. They told me that the max I can get is $400 when the Tracy Xfinity Store was telling me other wise. I traded in a device and ported a number because they told me that in order to get the $400 credit, I must trade in a device and port a number. Come to find out, the $400 was just to port the number and they never applied the trade in on my account. They kept the phone and didn't even apply the trade in. I go to get my phone back because they didn't apply the trade in and the manager tells me that they have already shipped out the phone to the company. And that the trade in won't show on the account because it's with a whole different company. They had no way of showing us any proof that the device was even traded in. If someone trades in a device, is there not supposed to be some sort of notes or transaction on the account that shows that a device was traded in? The fact that the trade-in didn't even show on the account was already fishy enough. We asked multiple times for proof of a shipment or something that we could have to tell us that a trade-in was even applied. After going back and forth, the manager provided us with some sort of shipping information but when we checked, it didn't match up with the date we went to the store. We tell them to cancel all the lines and give us our money back and we'll return the phones we purchased. After this, we were told that there's a possibility that our traded in phone wouldn't be returned to us if the company processes it. The manager tells us that if the credits are applied. We'll get the $400 in credit and he'll give us $200 in cash. $75 for assurant value and $125 from the store("I'll write you guys a ticket"). We decided to keep that line but still wanted our phone back. After 2 and a half hours of going back and forth, he goes to the back and comes out with the phones saying that he found these in the case. One of them was our phone that we traded in. So the whole time he's been telling us that the phone is already shipped out and that he overlooks it all and at the end it was in the safe the whole time. We went to the Tracy store the next day and were informed that the trade-in company does not give cash at all and they only send check. And that they are not allowed to hand us cash. Also, the $400 promotion was JUST for porting a number, not trading a phone in. So they kept our phone and didn't apply the trade in. This just goes to show the trickery, lack of knowledge, and cunning ways that were used on us. Highly recommend to not go to this store for your services. Tracy is safest bet for closest Xfinity store. The employees are trained, experienced, and not there to take...

I came to this store on Monday September 25, 2023 to activate my new iphone but somehow the sales representative and the manager got sneaky by setting up new seperate account for my wife and told me it would save us money. They explained that a Xfinity/Comcast home security technician would come over to the house to work on my existing home security system. On October 2, 2023 the Xfinity/Comcast home security technician explained to me that in order for my existing home security equipment such as the 3 cameras and the touch screen system have to be replaced or else it is not going to work on the new modem. I told him I don’t want a new security system since the existing Home security system I have are still working. The Xfinity/Comcast technician told me that the Manteca Xfinity/Comcast store is not a Company store. Furthermore, the Xfinity/Comcast technician told me that it is owned privately and operated separately from the Company store and It is very sneaky on this kind of business practices. The Xfinity/Comcast home security technician told me that the Manteca Xfinity/Comcast store representatives and manager had done it to many other of their customers by opening up a new separate Xfinity/Comcast account to make and increase their sales but not to save money. He advised me that if I have a Xfinity/Comcast problem go to either Modesto or Tracy...

Sunday 3/03/24 @ 11:30 A.M.

Came in to have my watch setup I was informed that none of them know how to setup a watch?!?. I also wanted to speak to the manager was informer that he is not there , so I asked for the assistant manager. I was told he is busy at the moment!?.

2 things to take from this . One have all your staff trained equally, so none of them is indispensable.if no one is knowledgeable about setting up a watch, why not have them trained. If they can't... why didn't none of them get on the phone to speak to someone who could help guide them thru it ( aka tech support).

2 stop hiring lazy employees and don't promote or hire people in higher position if they can't prioritize customers who are there that need help. The "assistant manager " Deven didn't even bother to come out and acknowledge me to at least try to address the issue in some way.

Conclusion I will NEVER come back to this location. I will get my watch setup else where. Employees seem to care less about the customers here. The body language and tone of voice just speak for itself, and I know an undetermined lazy body language when I see one or hear one. No...