Petco — Local services in Manteca

2 days ago I went in to the new Petco in town in Manteca Ca. I guess it's not brand new, but it was my first time in this store since it opened within the last year. I was excited to check out their fish department. Aquatics are my thing and have been for years. I have several tanks and aquariums. I purchased 2 glo tetra for my glo tank, and almost bought 3 angle fish but the employee wouldn't let me buy them because they had fin rott. Anyways, I saw a pair of glo tiger barbs and decided to take a gamble on housing community fish with a couple semi-aggressive fish. After all, some aquarium owners are able to get away with things like that sometimes, especially when they have huge tanks like mine. Long story short, it didn't work out. Today I brought the glo tiger barbs back into the store for an even exchange to the regular glo tetra, plus I was going to get a couple extra. Jon the store manager approached me. I pointed to a healthy looking pink glo fish, he netted a different one with obvious fin rott. I pointed and asked "Can I get a different one, this one has fin rott". He responds with "None of these tanks have fin rott" and asks what fish I'd like next. He had no idea 2 days earlier his employees refused to sell me sick angel fish with fin rott only a couple spaces down. (I have pictures) Once we got to fish number 6 he tells me not to buy more then 6 fish at a time as it will shoot your nitrates up. Like he knows exactly how many tanks I have or what I've got going on at home. I didn't listen to him and continued picking my fish. I bought 8. He was irritated I didn't want his advice. He was irritated I didn't listen to a damn thing he said. He told me I needed to buy this, and this, and that. Like I had only bought tanks and not equipment. I told him I already had everything I needed. He looks at me and says "Oh I'm sorry are you a chemist?!" Immediately I respond with "Um are you?" He holds his hands up and says "Welcome to my store." First of all you work at PetCo. That doesn't make you a marine biologist especially with the wrong information you were giving out. That's exactly how you lose paying customers. You wouldn't trade the fish with the damaged fins. You didn't want to sell me more then 6 fish (losing your company money) You were very rude. You talk to people like your emperor to them. Rule number 1, the customer is always right. You have the worst customer service I've seen in a long time, shame your the store manager. I feel sorry for your employees, if you treat your customers like that. I spend 1,000's of dollars on fish and equipment every single year. This hobby is not cheap in the slightest. However, my money will not go to this store again,...

I recently had the pleasure of purchasing some fish from Petco, and Mikayla was the employee who assisted me throughout the process. I must say, she made the entire experience smooth, enjoyable, and highly informative.

Mikayla's knowledge about different fish species, their specific care requirements, and compatibility was truly impressive. She took the time to understand my preferences and helped me choose the perfect fish for my aquarium. Her expertise ensured that I selected fish that would thrive in their new environment.

Not only was Mikayla knowledgeable, but she also went above and beyond to ensure that I had all the necessary equipment and supplies. She provided me with detailed guidance on setting up the aquarium, recommended appropriate food options, and even shared tips for maintaining optimal water conditions.

Her friendly and approachable demeanor made me feel comfortable asking questions. Mikayla patiently answered all my inquiries, never making me feel rushed or inadequate. Her passion for fish and genuine care for their well-being were evident throughout our interaction.

I was particularly impressed with Mikayla's attention to detail. She carefully bagged the fish, ensuring their safety during transport, and provided me with valuable instructions on acclimating them to their new home. Her commitment to ensuring the health and happiness of the fish was truly commendable.

Overall, my experience with Mikayla at Petco was exceptional. She is an asset to the store and a fantastic representative of the company. Her knowledge, attentiveness, and friendly demeanor made me confident in my purchase and left me with a positive impression. I would highly recommend seeking out Mikayla's assistance for any fish-related...

I don't recommend this Petco store because my dog was treated with discrimination. The first time my nephew went there they did grooming and haircut but did not finish it. They told my nephew to just cone back so that they can finish it but because of lack of tiime, he don't have a chance to come back. Second time I went with my husband and they saw our dog and they told us to reschedule the appointment because they cannot finish the grooming and haircut because our dog size is XL. I reschedule the appointment again, but before the appointment they text me that they have a quaratine at the store it will be canceled. I reschedule an appointment again. We went early at this Petco yesterday and we are the first in line. The receptionist look on the file of our dog and she told me that they need his shot record. I told them that the shot record was already on their system the first time my nephew went there. They told me that the last time I have appointment I did not call them and show up but the truth is they texted me that there is a store quarantine. I ask if I can talk with the store manager but they told me he is not there yet. I call the Petco customer service to complain about this incident. My point is if they don't want to do the job they must tell the client as soon as possible. We are working people that we have to leave from work to do this appointment. Don't waste our time, effort and money just to say No we can't do it. Do not tell your client that they don't show up when you are the one who cancel their appointment. I have proof that you texted me on my text messages. I don't recommend this store to my family and friends. I hope Petco management will do something on this...