Taco Bell — Restaurant in Lathrop

I feel really bad for the employees here. They were slammed and seemed to be extremely short staffed. I heard (who I assume to be) the manager yell from the back "FRONT COUNTER!!!!!". Clearly that person could see me waiting at the counter for ~10 minutes. Waiting for an order I'd already paid for. Yet they never bothered to come to the front their self... I understand they may have other stuff to do but customers having a 45 mins total wait is outrageous. And anyone could see the other employees were extremely busy and stretched thin.

When I worked at Taco Bell, it was all hands on deck during heavy rushes. When we got backed up, everyone jumped in, including all managers. I saw 2 guys making the food. A third was cooking and the person on drive thru was bouncing back and forth to help.

Anywho, I then went to the drive thru where I spent 30 mins waiting.

The employee at the window was really nice and apologized for the wait. All of my food was hot and made correctly.

Hire them some help and a new manager. Bc based on what I saw and previous reviews, management is the root cause of all the issues at this location.

Working fast food is hard enough already. Even worse when you don't have a strong team leader.

A bit lengthy I know! But believe me --- I had ample time to write and edit this whilst waiting in the drive thru.

My high rating is for the employees.

-2 stars for corporate and management. Do...

5/30/2023 My son placed a mobile order like around 8:23pm. He’s been waiting for the order in the car then continues to wait in the lobby, he gets part of the order. It’s 9:55 pm and nothing. He can’t even ask for an update because no one is in the front. He is finally able to speak to someone and ask for his order and they say they don’t know what happened. I called at 9:40 pm, someone answers they say they don’t have any orders then hang up on me. Does not even say, please hold or I apologize, nothing! Don’t even waste your time on this Taco Bell. Taco Bell I want a refund. The has been far the worst experience. Never coming here again.

Update on the review, it’s 10:02 pm , my son finally got a refund and never got his order. What a waste of time and no food. Don’t waste your time....

So I drive a truck for a living and I rarely eat out. But today was payday and I thought I treat myself to Taco Bell I know right but I go in there and I ordered a Cheesy roll up a bean burrito no special orders and two soft shell tacos and I leave and I'm about 45 minutes down on the highway to where I can comfortably eat it without traffic halting my lunch. And lo and behold I have two soft tacos no cheese I have not a bean burrito but I have a rice Bean mixture of sorts I don't know I've never ordered it and there's a reason why cuz I don't like rice the only thing they got right on my order was the cheesy roll up very upset with no response from the store / company when I called two separate times. I definitely would not return again without some sort of...